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Customer Service Agent

2 months ago

Ephrata, United States Levi's Building Components Full time

*** Hourly Wages Recently Increased ***

Levi’s Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from customers and responding accordingly. Other key responsibilities would include;

Providing exceptional customer service to existing customers, prospects, team members, and vendors

Performing administrative duties accurately while remaining organized

Building client relationships that are genuine, supportive, and represent the company philosophy, mission, vision, and goals

Making outbound phone calls to customers to communicate product offerings, sales, and promotions

Collaborating on projects and assignments to assist the growth of the department and company

The ideal candidate would possess the following skills:

Experience with various software applications to include the Microsoft Office Suite

The ability to work in a team atmosphere and be a team player

An outgoing and pleasant demeanor

Ability to communicate clearly and concisely via all platforms (phone, email, text, etc.)

Willingness to adapt to any situation and improvise accordingly

Comfortable with having a varied workload that can fluctuate daily

Strong attention to detail

Levi’s Building Components offers the following benefits:

Competitive pay with overtime opportunities; $15-$18 Per Hour DOE

Generous profit-based bonuses

Health, Dental and Vision Insurance

401k with match

PTO and paid holidays

Tenure awards and company sponsored trips

Biannual employee reviews with raise opportunity

Free company apparel

Flexible Schedule Options, between 40-50 hour work weeks

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