Current jobs related to Member Services Representative - Ephrata - Everence

  • Customer Service Representative

    1 week ago

    Ephrata, Pennsylvania, United States Planet Fitness Full time

    Job SummaryThe Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving...

  • Customer Service Representative

    4 weeks ago

    Ephrata, Pennsylvania, United States Domino's Pizza LLC Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Domino's Pizza team as a Customer Service Representative. As a key member of our in-store team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a positive experience for our customers.Key Responsibilities:Taking orders...

  • Customer Service Representative

    3 weeks ago

    Ephrata, Pennsylvania, United States Domino's Franchise Full time

    Job OverviewWe're looking for a skilled Customer Service Representative to join our Domino's Franchise team. As a key member of our in-store team, you'll be responsible for delivering exceptional customer experiences and ensuring our customers leave satisfied.Key ResponsibilitiesTaking orders over the phone and in personDealing with customer concerns and...

  • Customer Service Representative

    4 weeks ago

    Ephrata, Pennsylvania, United States Domino's Pizza LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Taking Orders: Process customer orders in a timely and accurate manner, ensuring that every customer receives their order as requested.Customer Service: Provide exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Ephrata, Pennsylvania, United States Planet Fitness Full time

    {"title": "Member Experience Specialist", "content": "Job SummaryThe Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong passion for fitness and health, as well as...

  • Customer Service Representative

    2 weeks ago

    Ephrata, Pennsylvania, United States Christopher Skundrich - State Farm Agent Full time

    Job OverviewChristopher Skundrich - State Farm Agent is seeking a motivated and customer-focused professional to join their team as a Customer Service Representative. As a key member of the team, you will play a vital role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life...

  • Overnight Customer Service Representative

    4 months ago

    Ephrata, United States Planet Fitness Full time

    Benefits: 401(k) Health insurance Paid time off Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member...

  • Customer Service Representative

    1 week ago

    Ephrata, Pennsylvania, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job Description**Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.**Key Responsibilities:*** Provide exceptional customer service to our clients, ensuring a positive experience with every interaction* Take orders accurately and efficiently, both in person...

  • Technical Customer Service Representative

    5 months ago

    Ephrata, United States Lbh2o Full time

    ** Technical Customer Service Representative** * **Department:** Sales * **Location:** Ephrata, PA * **Status:** Full-Time **General Characteristics** Receives and processes moderately complex customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product...

  • Wireless Sales Representative

    1 month ago

    Ephrata, Pennsylvania, United States OSL Retail Services Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Wireless Sales Representative to join our team at OSL Retail Services Inc. As a Wireless Sales Representative, you will be responsible for delivering exceptional customer service and sales excellence in the wireless retail industry.Key ResponsibilitiesDeliver personalized wireless solutions...

  • Team Member

    3 weeks ago

    Ephrata, Pennsylvania, United States Wendy's Full time

    Why Wendy'sCrew members at Wendy's are dedicated to providing exceptional customer service that exceeds our customers' expectations. This includes preparing and serving high-quality food in a friendly and welcoming environment every day.Key Responsibilities:Greet each guest with a smile and a warm welcomeMulti-task and work efficiently in a fast-paced...

  • Branch Sales and Service Representative

    1 month ago

    Ephrata, Pennsylvania, United States PNC Full time

    Job SummaryPNC is seeking a highly motivated and customer-focused individual to join our Retail Branch Banking team as a Branch Sales and Service Representative. As a key member of our team, you will be responsible for delivering a unique customer experience aimed at improving a customer's financial wellbeing and creating loyalty while increasing share of...

  • Team Member

    5 months ago

    Ephrata, United States Wendy's Full time

    Why Wendy's Crew employees provide a level of customer service that exceeds our customer's expectations. This includes making and serving great tasting products in a friendly and courteous environment every single day. Wendy's Crew: Greet each guest with a smile and a warm welcome Can multi-task and doesn't wait to be told what to do Understand what...

  • Customer Service Representative

    4 weeks ago

    Ephrata, Pennsylvania, United States Domino's Franchise Full time

    Job OverviewAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team.Responsibilities:* Provide exceptional customer service over the phone and in person* Handle customer concerns in a professional and timely manner* Greet customers within 10 seconds of arrival* Upsell menu items to increase sales* Handle cash...

  • Insurance Sales Representative

    2 weeks ago

    Ephrata, Pennsylvania, United States Christopher Skundrich - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and driving sales growth.ResponsibilitiesEstablish and maintain...

  • Operations Representative I

    4 weeks ago

    Ephrata, Pennsylvania, United States UGI Utilities Full time

    {"h1": "Operations Representative I Position Overview", "p": "At UGI Utilities, Inc., we are seeking a skilled Operations Representative I to provide office expertise through the utilization of computer systems and mapping records to support Field Operations, including Construction Service, Meter Reading, and Utility Departments.As a key member of our team,...

  • Store Associate Team Member

    1 month ago

    Ephrata, Pennsylvania, United States Family Dollar Full time

    Job Summary:As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. Your primary goal will be to provide assistance to customers in selecting merchandise, completing cash register transactions, and answering questions about the store and its products.Key Responsibilities:Provide...

  • Technical Customer Service Liaison

    1 month ago

    Ephrata, Pennsylvania, United States Lbh2o Full time

    **Job Summary**Lbh2o is seeking a highly skilled Technical Customer Service Representative to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**• Receives and processes complex customer orders, inquiries, and/or complaints, utilizing...

  • Route Sales Representative

    1 week ago

    Ephrata, Pennsylvania, United States Primo Water Full time

    Job Title: Route Sales RepresentativeAt Primo Water Corporation, we are committed to empowering our associates to live our shared values and provide opportunities for growth and development. As a Route Sales Representative, you will play a key role in delivering exceptional customer service and driving sales growth in your assigned...

  • Technical Support Representative

    4 weeks ago

    Ephrata, United States Ziply Fiber Full time

    Job Description Position Title: Technical Support Representative $16.83 - $28.85 hourly DOE Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission...

Member Services Representative

4 months ago

Ephrata, United States Everence Full time

POSITION SUMMARY 

Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business.  

Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to member inquiries. Promote EFCU products and services by proactively engaging in conversation with individuals, organizations, and businesses by following our “Service to Sales” process, helping members achieve their everyday banking needs. 

RESPONSIBILITIES AND DUTIES 

  1. Provide the best member experience possible by being courteous and efficient with all members, in person or over the telephone. 
  2. Maintain a comprehensive understanding of all products and services offered through study and use whenever possible.
  3. Adhere to Everence F.A.I.T.H. values: Focused, Accountable, Innovative, Trustworthy, Helpful.
  4. Identify cross-selling opportunities by asking members open-ended questions.
  5. Contribute to the overall sales performance of the office team.
  6. Educate members and refer Everence products and services that meet our members’ needs. 
  7. Open/close memberships/accounts and negotiate Certificates of Deposits/IRAs.
  8. Onboard new members with follow-up telephone calls, email messages, and/or mailings to ensure the use of various products and services. 
  9. Contact members and prospects to update records, cross-sell, and deepen relationships.
  10. Complete training as assigned.
  11. Participate in regular office meetings. 
  12. Process member transactions such as deposits, loan payments, transfers, cashier’s checks, cash advances, stop payments, etc.
  13. Adhere to policies and procedures including but not limited to security and transaction verification. Adhere to the Anti-Money-Laundering Policy established to comply with the provisions of the Bank Secrecy Act (BSA) which includes the Customer Identification Program (CIP), Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Monetary Instrument Log; USA Patriot Act; and regulations from the Office of Foreign Assets Control (OFAC).
  14. Work as part of the team and serve as a resource for other EFCU branches.

 

QUALIFICATIONS 

Education: 

Minimum high school diploma or equivalent


Experience: 

  1. Basic understanding of credit union operations
  2. Customer service experience and/or experience in financial services preferred
  3. Cash handling experience
Skills and Abilities: 

  1. Ability to provide exceptional service
  2. Professionalism, honesty, integrity, and good listening skills to build rapport and relationships
  3. Strong interpersonal, communication, and organizational skills
  4. Accuracy and attention to detail with mathematical aptitude and analytical skills
  5. Ability to exercise good judgment, solve problems, offer sound advice, and cross-sell products and services
  6. Ability to operate related computer applications and business equipment; experience with customer databases a plus
  7. Adaptability to changing workflows and ability to remain positive and productive in a fast-paced environment
  8. Availability to work based on branch scheduling needs
  9. Spanish proficiency preferred

SUPERVISORY RESPONSIBILITIES: None

SCHEDULE: Part-time (24 hours per week)