Dispatch & Customer Service Representative

2 months ago

Chicago, United States Ozinga Full time

Overview:

Summary: The Dispatch & Customer Service Representative - Chicago is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies. Principal Duties and Responsibilities: Customer Service: Receives customer order from order taker or telephone call Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requests Suggests value-added products to customers to enhance product performance based on the nature of the customers job Enters the customer order timely, accurately, and completely into the dispatch system Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc. Dispatching: Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers Generates accurate and complete delivery tickets to the plant manager in a timely manner Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations Works closely with remote dispatch offices to move equipment and people to meet customer demands. Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs Adjusts dispatch schedule as needed to reflect current and accurate information Communicates with plant manager daily to advise of mixer driver start and finish times Global Responsibilities: Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs Qualifications: Education/Specialized Knowledge/Professional Certifications: High School Diploma or equivalent required Knowledge of geographic area where dispatching is strongly preferred Experience: Minimum three years of work experience required with construction or concrete industry experience preferred Experience working with personal computer Skills/Abilities: Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions) Must be able to read, write, speak, and understand English Ability to read and interpret maps and directions Effective oral and written communication skills Ability to handle multiple competing tasks Ability to work independently and with minimal supervision Working Conditions: Professional environment within a climate-controlled office environment Extended eye exposure to CRT screen Long hours may be required as business deems necessary Possible early morning start times according to the season or weather demands Customer contact may result in stressful situations Physical Requirements: Extensive radio and phone communication Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling Frequent use of fingers, wrists, and hands to enter data using a keyboard Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

  • Enterprise Account Executive

    4 weeks ago

    Chicago, Illinois, United States Culture Amp Full time

    About Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. With a mission to make a better world of work, we're committed to fostering a work environment that truly cares for and develops its people.Job DescriptionWe're...

  • Customer Service and Dispatch Coordinator

    2 days ago

    Chicago, Illinois, United States Ozinga Full time

    Job Summary:The Dispatch & Customer Service Representative will be responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.Key Responsibilities:Receives...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Steris Corporation Full time

    Customer Care Representative RoleThe primary responsibility of this role is to manage inbound calls by providing order placement, service dispatch, technical product assistance, and order issue resolution support to customers and cross-functional groups within Steris Corporation.Key Responsibilities:Provide order placement support to customersDispatch...

  • Customer Service and Dispatch Coordinator

    1 month ago

    Chicago, Illinois, United States Ozinga Full time

    Job SummaryWe are seeking a highly skilled and organized individual to join our team as a Dispatch & Customer Service Representative. This role is responsible for coordinating the timely delivery of concrete from plant locations to job sites, ensuring maximum efficiency and customer satisfaction.Key ResponsibilitiesCoordinate customer orders, ensuring...

  • Customer Service Representative

    4 days ago

    Chicago, Illinois, United States The LaSalle Group Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at The LaSalle Group. As a Customer Service Representative, you will be responsible for maintaining and building upon existing carrier relationships and providing outstanding support to customers.Key...

  • Storage Customer Service Representative

    4 weeks ago

    Chicago, United States U-Haul Full time

    Location: 4000 W 40th St, Chicago, Illinois 60632 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul...

  • Customer Service Representative

    3 months ago

    Chicago, United States Fuel Transport Full time

    ** Customer Service Representative** **Job Category****:** Transportation & Logistics **Requisition Number****:** LOGIS01694 Showing 1 location **Job Details** **Description** **Detailed Job Description:** * Answer and support all inquiries from internal Carrier Sales Managers and Dispatchers. * Coordinate and confirm scheduled appointments with internal...

  • Customer Service and Dispatch Coordinator

    1 week ago

    Chicago, Illinois, United States Ozinga Full time

    Job Summary:As a Customer Service and Dispatch Coordinator at Ozinga, you will play a critical role in ensuring the timely delivery of concrete to our customers. This position involves coordinating with customers, dispatching trucks, and managing logistics to meet the needs of our clients.Key Responsibilities: Receives customer orders and communicates with...

  • Customer Service Representative

    4 weeks ago

    Chicago, United States GR Consulting Inc Full time

    Position Overview: Customer Service Representative (CSR) Penco Electric & Generators is the fastest growing electrical services contractor and Generac generator dealer in the Chicagoland area. We are currently hiring a full-time Customer Service Representative (CSR) to be our front line, friendly, enthusiastic customer service expert to coordinate all of...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Unique Repair Service Full time

    Customer Service RepresentativeAre you looking for a challenging and rewarding career in customer service? We're seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Unique Repair Services.Key Responsibilities:Promptly answer calls and respond to customer inquiries in a professional and courteous manner.Create work...

  • Customer Service Representative

    4 weeks ago

    Chicago, United States Truong Enterprises Full time

    Company: Truong Enterprises Role: Customer Service Rep. / Data Entry Type: Direct hire, full-time Location: Chicago, IL (100% onsite) Salary: $18.00/hr. Shift hours: Monday-Friday, 5:00am-1:30pm (30min. lunch) Note: Unable to sponsor visas now or in the future. About Us Truong Enterprises, Inc. is a leading ethnic foods distributor in the Midwest with a...

  • Customer Service Representative

    3 months ago

    Chicago, United States U-Haul Full time

    Location: 4705 W 47th St, Chicago, Illinois 60632 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Dispatch Coordinator

    3 weeks ago

    Chicago, Illinois, United States Ozinga Full time

    Job SummaryWe are seeking a highly skilled and organized Dispatch & Customer Service Representative to join our team at Ozinga. As a key member of our operations team, you will be responsible for coordinating the timely delivery of concrete from plant locations to job sites, ensuring maximum efficiency and customer satisfaction.Key ResponsibilitiesCoordinate...

  • Customer Service Representative

    3 weeks ago

    Chicago, Illinois, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at The St. Regis Chicago. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAnswer and respond to guest calls, requests, and...

  • Dispatcher

    2 months ago

    Chicago, United States Pontarelli Full time

    Company DescriptionPontarelli Companies is a global ground transportation company dedicated to providing exceptional chauffeured services worldwide. With over 40 years of experience, Pontarelli upholds the highest service standards in the industry by focusing on feedback, technology, skilled personnel, and vehicle maintenance. Using advanced software like...

  • Dispatcher

    2 months ago

    Chicago, United States Pontarelli Full time

    Company DescriptionPontarelli Companies is a global ground transportation company dedicated to providing exceptional chauffeured services worldwide. With over 40 years of experience, Pontarelli upholds the highest service standards in the industry by focusing on feedback, technology, skilled personnel, and vehicle maintenance. Using advanced software like...

  • Customer Service Representative

    4 months ago

    Chicago, United States U-Haul Full time

    Location: 500 W Cermak Rd, Chicago, Illinois 60616 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Chicago, United States U-Haul Full time

    Location: 1200 W Fullerton Ave, Chicago, Illinois 60614 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Chicago, United States U-Haul Full time

    Location: 1700 N Cicero Ave, Chicago, Illinois 60639 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative MDW

    4 weeks ago

    Chicago, United States Signature Aviation plc Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...