Customer Service and Dispatch Coordinator
4 weeks ago
Job Summary:
The Dispatch & Customer Service Representative will be responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.
Key Responsibilities:
- Receives customer orders and effectively communicates with customers to determine proper quantity, mix, delivery time, and job site location for each order.
- Makes note of any special or unusual customer requests and suggests value-added products to customers to enhance product performance based on the nature of the customers job.
- Enters customer orders timely, accurately, and completely into the dispatch system and advises customers of any potential issues/concerns regarding product order.
- Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers.
- Generates accurate and complete delivery tickets to the plant manager in a timely manner and communicates with mixer drivers, plant managers, production managers, and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems.
Requirements:
- High School Diploma or equivalent required.
- Knowledge of geographic area where dispatching is strongly preferred.
- Minimum three years of work experience required with construction or concrete industry experience preferred.
- Experience working with personal computer and ability to read, write, speak, and understand English.
- Ability to read and interpret maps and directions, effective oral and written communication skills, and ability to handle multiple competing tasks.
Working Conditions:
- Professional environment within a climate-controlled office environment.
- Extended eye exposure to CRT screen and long hours may be required as business deems necessary.
Physical Requirements:
- Extensive radio and phone communication, extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling.
- Frequent use of fingers, wrists, and hands to enter data using a keyboard.
Ozinga is an Equal Opportunity Employer.
We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
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