Customer Service and Dispatch Coordinator

4 weeks ago


Chicago, Illinois, United States Ozinga Full time

Job Summary:

The Dispatch & Customer Service Representative will be responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.

Key Responsibilities:

  • Receives customer orders and effectively communicates with customers to determine proper quantity, mix, delivery time, and job site location for each order.
  • Makes note of any special or unusual customer requests and suggests value-added products to customers to enhance product performance based on the nature of the customers job.
  • Enters customer orders timely, accurately, and completely into the dispatch system and advises customers of any potential issues/concerns regarding product order.
  • Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers.
  • Generates accurate and complete delivery tickets to the plant manager in a timely manner and communicates with mixer drivers, plant managers, production managers, and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems.

Requirements:

  • High School Diploma or equivalent required.
  • Knowledge of geographic area where dispatching is strongly preferred.
  • Minimum three years of work experience required with construction or concrete industry experience preferred.
  • Experience working with personal computer and ability to read, write, speak, and understand English.
  • Ability to read and interpret maps and directions, effective oral and written communication skills, and ability to handle multiple competing tasks.

Working Conditions:

  • Professional environment within a climate-controlled office environment.
  • Extended eye exposure to CRT screen and long hours may be required as business deems necessary.

Physical Requirements:

  • Extensive radio and phone communication, extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling.
  • Frequent use of fingers, wrists, and hands to enter data using a keyboard.

Ozinga is an Equal Opportunity Employer.

We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.



  • Chicago, Illinois, United States Diverse Facility Solutions Full time

    Job Summary: We are seeking a skilled Dispatcher Coordinator to join our team at Diverse Facility Solutions, Inc. As a Dispatcher Coordinator, you will be responsible for scheduling and dispatching jobs, receiving work orders via telephone and computer, and communicating with maintenance and operations personnel via 2-way radio and telephone.Key...


  • Chicago, Illinois, United States MV Transportation Full time

    Job Summary:MV Transportation is seeking a highly skilled Dispatch Supervisor to oversee the daily operations of our Dispatch department. The ideal candidate will have a strong background in supervisory experience, excellent communication skills, and the ability to lead a diverse team to achieve exceptional results.Key Responsibilities:Manage and coordinate...


  • Chicago, Illinois, United States Guardian Heating & Cooling Services LLC Full time

    Job SummaryGuardian Heating and Cooling Services LLC is seeking a highly skilled HVAC Service Coordinator to join our team. The ideal candidate will have excellent customer service and communication skills, with a strong ability to multitask and prioritize tasks in a fast-paced environment.Key Responsibilities:Answering incoming calls and responding to...


  • Chicago, Illinois, United States Metra Full time

    Job SummaryMetra is seeking a highly skilled Computer-Aided Dispatch Manager to ensure the uninterrupted connectivity, security, quality, and integrity of the data resources for public safety systems. The successful candidate will be responsible for monitoring the CAD and PTC systems, dispatcher workstations, and consist maintenance related activities.Key...

  • Service Coordinator

    4 weeks ago


    Chicago, Illinois, United States Middleground It Full time

    Service Coordinator Job DescriptionMiddleground It is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for ensuring maximum utilization of internal and field technical resources through daily dispatch of service requests.Key Responsibilities:Act as the single point of contact to the customer for...

  • Logistics Coordinator

    4 weeks ago


    Chicago, Illinois, United States MV Transportation, Inc. Full time

    As a key member of the MV Transportation team, the successful candidate will be responsible for directing the day-to-day route operations in compliance with client procedures and company protocols. This role requires strong communication and organizational skills to ensure seamless coordination between dispatchers, customer service representatives, and...


  • Chicago, Illinois, United States VARGAS GROUP INC JAIME CRUZ Full time

    Job Title: Ground TransportationJob Summary:At Vargas Group Inc Jaime Cruz, we are seeking a skilled Ground Transportation Coordinator to join our team. As a Ground Transportation Coordinator, you will be responsible for the dispatching of taxis and limousines, providing transportation information to the traveling public, and collecting tickets and...


  • West Chicago, Illinois, United States APEX Companies Full time

    **Job Summary**As a Field Service Dispatcher at APEX Companies, you will play a critical role in ensuring the efficient delivery of our services to customers.**Key Responsibilities**Dispatch Van Technicians to customer locations using geographical location and common sense.Schedule new and existing Planned Maintenance with customers and reschedule if...


  • Chicago, Illinois, United States The LaSalle Group Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at The LaSalle Group. As a Customer Service Representative, you will be responsible for maintaining and building upon existing carrier relationships and providing outstanding support to customers.Key...


  • Chicago, Illinois, United States Central Flying Service Full time

    We are seeking a skilled and compassionate Social Services Coordinator to join our team at Central Flying Service. As a key member of our interdisciplinary team, you will play a vital role in coordinating the delivery of care to our residents, helping them address their mental health challenges and achieve their full potential.Key Responsibilities:Provide a...


  • Chicago, Illinois, United States destinationone Consulting Full time

    At destinationone Consulting, we're committed to delivering exceptional recruitment services across various sectors, including Healthcare, Health Tech, Government, Municipalities, NonProfits, Legal, and Public Accounting. Our team is dedicated to building a robust database of opportunities in these fields. By applying, you'll enable our recruiters to quickly...


  • Chicago, Illinois, United States Deljo Heating and Cooling Full time

    Job OverviewDeljo Heating and Cooling is seeking a skilled HVAC Service Technician to join our team. As a residential HVAC equipment specialist, you will be responsible for servicing and maintaining residential HVAC equipment, diagnosing and repairing equipment, and providing exceptional customer service.What We Offer:Competitive hourly rate of $36.00,...


  • Chicago, Illinois, United States Protech Automotive Solutions Full time

    Job SummaryProtech Automotive Solutions is seeking a highly skilled Fleet Accounts Coordinator to join our team. As a key member of our fleet operations team, you will be responsible for assisting in the creation of work orders, staging and transportation of fleet vehicles, and growing the onsite fleet operation at our assigned airport location.Key...

  • Logistics Coordinator

    4 weeks ago


    Chicago, Illinois, United States KLM Trans Inc Full time

    Job SummaryKLM Trans Inc is seeking a skilled Freight Dispatcher to join our team. As a key member of our logistics department, you will be responsible for coordinating the movement of goods from one location to another.Key ResponsibilitiesCoordinate with freight brokers and shippers to arrange transportationManage and optimize logistics operations to ensure...


  • Chicago, Illinois, United States Chicago Public Schools Full time

    Job SummaryThe Chicago Public Schools (CPS) Department of Facilities is seeking a highly organized and detail-oriented Substitute Coordinator to oversee the day-to-day operations of our facilities. The successful candidate will be responsible for maintaining databases, communicating with stakeholders, and providing support to substitute employees.Key...


  • Chicago, Illinois, United States Murgado Automotive Group Full time

    Drive Your Career with Murgado Automotive GroupAbout the JobMurgado Ford of Chicago is seeking a Mobile Service Coordinator to play a key role in our growing mobile service program.Your Responsibilities:Schedule and Coordinate Mobile Service Appointments: Arrange appointments for customers, ensuring efficient scheduling and route optimization.Customer...


  • Chicago, Illinois, United States Freddie Crenshaw - State Farm Agent Full time

    Customer Service RepresentativeAs a Customer Service Representative with Freddie Crenshaw State Farm, you will be responsible for providing exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career...


  • Chicago, Illinois, United States Alexis Zimmer - State Farm Agent Full time

    Job DescriptionAs a Customer Relations Representative with Alexis Zimmer - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while...


  • Chicago, Illinois, United States Diverse Facility Solutions Full time

    Job DescriptionAs a Dispatcher - Scheduling and Support with Diverse Facility Solutions, Inc., you will be responsible for efficiently scheduling and dispatching jobs, ensuring timely completion of tasks. You will receive work orders via telephone and computer, enter schedules, and maintain a daily log of events.Duties and Responsibilities:Proficiency in...


  • Chicago, Illinois, United States Carle Health Full time

    Job Summary:The Customer Service Representative will provide retail and home delivery service to customers of Carle Health. This role represents the company as a leader in home medical equipment products and services through equipment education to customers, enhancing the growth and development of Carle Health. The position has on-call rotation.Key...