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Customer Service Representative

4 months ago

Honolulu, United States USAble Life Full time

** Customer Service Representative - Honolulu, Hawaii**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01545 Showing 1 location **Job Details**

**Description**

We have an immediate opening for a Customer Service Representative with previous experience servicing customers to join our dynamic Honolulu, Hawaii team at USAble Life

If you are serious about a career in an inbound call center, come join us You will be working with a dedicated, customer-focused team servicing our HMSA Dental members and dentists.

**Please Note:** A short pre-employment assessment will be emailed to you after submission of the online application / resume. This next step must be completed within 5 business days in order for your application to be considered.

**What We Offer:**

* Pay starting at $18.50 per hour plus annual incentive of up to $2,000

* Great hours: Monday Friday, 8:00 a.m. 5:00 p.m.

* Some flexibility to work virtually within Honolulu for a highly-qualified candidate

* Company paid hands-on training with company provided equipment

* Career advancement opportunities

* Diverse, inclusive, and community-minded organization

* Team-oriented, collaborative group of peers

* Comprehensive benefits package including medical, dental, and vision coverage, flexible PTO, best-in-class 401(k) matching program with 100% vesting upon hire, and tuition reimbursement

**What We Do:**

* Voted as First Place Winner - Small Employer in Best Places to Work 2021 by Hawaii Business Magazine

* Committed to delivering the best insurance products for our customers

* Invested in the success of our team members

* Engaged as a diverse group of individuals working together to go the extra mile

**Essential Duties:**

* Demonstrate proficiency in our products and services

* Provide exceptional service by listening and understanding for the caller's needs and situation

* Exhibit HMSA Dentals commitment to providing peace of mind to dental providers and members

* Review and proficiently explain our products and services, coverage provisions, claims statuses, and claims decisions

* Navigate multiple systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies

* Respond to questions from members and providers regarding individual coverage and claims associated with policies

* Maintain well-written notes on all service interactions in a claims/customer management system (ICS)

**Required Knowledge, Skills, and Abilities:**

* Ability to listen to the customer's question, probe for appropriate information, and understand the underlying need

* Strong troubleshooting and problem-solving skills

* Demonstrate ability to work in multiple administrative systems to locate information, investigate and resolve questions

* Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members

* Basic knowledge of MS Office including Word, Excel, and email tools

* Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information

**Required Education and Experience:**

* High school diploma or GED

* One year customer service experience

* Or, equivalent military experience

**Qualifications**

**Skills**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**