We have other current jobs related to this field that you can find below
-
Customer Service Specialist
4 weeks ago
Roswell, United States PGA TOUR Superstore Full timeOverview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As the leading specialty golf retailer and one of the fastest growing specialty retailers, we proudly offer you the opportunity to earn competitive pay as you pursue your passion into a...
-
Senior Living Customer Service Specialist
5 days ago
Roswell, New Mexico, United States St. George Village Full timePosition OverviewSt. George Village, a distinguished retirement community, is in search of a qualified candidate with a minimum of 1 year of experience in handling multi-line phone systems, performing administrative tasks, and addressing customer and resident inquiries and concerns.The successful applicant will demonstrate the ability to make independent...
-
Sales Specialist
2 months ago
Roswell, United States Phoenix Senior Living Full timeJob DescriptionJob DescriptionDescription:Phoenix Senior Living is seeking a Sales Specialist to join their team!Please note this position requires 100% travel to KY, MO, FL, GA, NC, SC, VA, AL, LA and ARThe Sales Specialist reports to the Vice President of Sales and MarketingThe Sales Specialist is responsible for hands on sales execution at assigned...
-
Customer Service Specialist
6 days ago
Roswell, Georgia, United States Imerys Full timeAbout Imerys Imerys stands as the premier provider of mineral-based specialty solutions for various industries, boasting €3.8 billion in revenue and a workforce of 13,700 across 54 countries. The organization delivers high-value and functional solutions tailored for a diverse array of sectors and rapidly expanding markets, including innovations for energy...
-
Specialist - Customer Service-1
1 month ago
Roswell, United States Imerys Full timeImerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction,...
-
Specialist - Customer Service
1 week ago
Roswell, United States Imerys Full timeThe Company Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable...
-
Legal Customer Service Specialist
6 days ago
Roswell, New Mexico, United States Atlanta Personal Injury Law Group - Gore Full timeJob OverviewWe are currently seeking a Legal Customer Service Specialist to join our team, focusing on inbound client interactions during evening and weekend hours.This role is ideal for individuals looking to grow both professionally and personally within the legal sector. If you are enthusiastic, customer-focused, and driven by results, we encourage you to...
-
Customer Service Specialist
6 days ago
Roswell, Georgia, United States Imerys Full timeCompany OverviewImerys stands as the premier provider of mineral-based specialty solutions across various industries, boasting significant revenue and a global workforce. About UsThe organization delivers high-value and functional solutions tailored for a diverse array of sectors and rapidly expanding markets, including innovations for energy transition and...
-
Legal Customer Service Specialist
6 days ago
Roswell, Georgia, United States Atlanta Personal Injury Law Group Full timeLegal Customer Service Specialist - Evening & Weekend Availability RequiredWe are currently seeking motivated individuals who are eager to grow both professionally and personally within the Legal Sector. This is an excellent opportunity for those who thrive in a dynamic environment.The ideal candidate will possess a friendly demeanor, a strong customer...
-
Specialist - Customer Service-1
1 month ago
Roswell, United States Imerys Full timeThe Company Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable...
-
Legal Customer Service Specialist
6 days ago
Roswell, Georgia, United States Atlanta Personal Injury Law Group Full timeLegal Customer Service Specialist - Evening & Weekend Availability RequiredWe are currently seeking individuals who are eager to grow both professionally and personally within the Legal Sector. This is an excellent opportunity for those looking to make a meaningful impact.As a key member of our team, you will engage with clients, resolve complex inquiries,...
-
Customer Experience Specialist II
3 weeks ago
Roswell, United States DLRdmv Full timeJob DescriptionJob Descriptionustomer Experience SpecialistLocation:?Roswell, GA OfficeDLRdmv™ creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv provides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is...
-
Customer Service Data Specialist
4 weeks ago
Roswell, United States Imerys Full timeThe Company Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable...
-
Senior Manager, Customer Engagement
11 hours ago
Roswell, New Mexico, United States SiteOne Landscape Supply Full timePosition Overview The Senior Manager of Customer Engagement will spearhead the strategy and implementation of lifecycle marketing initiatives, focusing on personalized communication channels such as email and SMS. The ideal candidate is a strategic thinker with a passion for enhancing customer interactions and relationships, skilled in optimization and...
-
Legal Customer Service Specialist
6 days ago
Roswell, Georgia, United States Atlanta Personal Injury Law Group Full timeLegal Sales Specialist (Evening & Weekend Shifts)We are currently seeking motivated individuals who are eager to grow both professionally and personally within the Legal Sector. This is an excellent opportunity for those looking to make a significant impact.As a key member of our team, you will engage with clients, address challenging inquiries, and enhance...
-
Senior Manager, Customer Engagement
5 days ago
Roswell, New Mexico, United States SiteOne Landscape Supply Full timePosition Overview The Senior Manager of Customer Engagement will spearhead the strategy and implementation of lifecycle marketing initiatives, with a primary focus on leveraging personalized communication channels, including email and SMS. The ideal candidate is a strategic and analytical marketer who is passionate about enhancing customer experiences and...
-
Senior Manager, Customer Engagement
15 hours ago
Roswell, New Mexico, United States SiteOne Landscape Supply Full timePosition Overview The Senior Manager of Customer Engagement and Email Marketing will spearhead the strategy and implementation of lifecycle marketing initiatives, focusing on personalized communication channels such as email and SMS. The ideal candidate is a strategic and analytical marketer passionate about enhancing customer interactions and relationships,...
-
Specialist - Customer Service
2 weeks ago
Roswell, United States Imerys Full timeJob Summary [ Purpose & General Characteristics ]Manager customer relationship following closing of sales (be the point of contact of the customer)[ Representative Activities ]1. Order process management - Place customers' orders - Encode order with shipment date and liaise with logistic coordinator to organize shipment- Communicate with customer on...
-
Customer Service Specialist
4 weeks ago
Roswell, United States HirefinderRPO Full timePosition Summary We are looking for a driven, self-motivated Project scheduler to join our production team Essential Duties and Responsibilities Daily, multiple conversations with repair technicians on arrival at jobs, progress reports on current repairs and being aware of any delays the tech may encounter. Scheduling roof repairs with customers up to 25...
-
Customer Service Specialist
4 weeks ago
Roswell, United States HirefinderRPO Full timePosition Summary We are looking for a driven, self-motivated Project scheduler to join our production teamEssential Duties and ResponsibilitiesDaily, multiple conversations with repair technicians on arrival at jobs, progress reports on current repairs and being aware of any delays the tech may encounter.Scheduling roof repairs with customers – up to 25 a...
Senior Customer Service Specialist
2 months ago
City of Roswell, Georgia
www.roswellgov.com/jobs
JOB DESCRIPTION
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Department:
Administration
Pay Grade:
511
FLSA Status:
Non-Exempt
Job Code: A602
JOB SUMMARY
As a Senior Customer Service Specialist, the role involves providing comprehensive support to an assigned department, division, or program, both internally and externally. This encompasses addressing inquiries from the public, other City departments, and external agencies. Key responsibilities include managing various permits such as land development, tree removal, and building construction permits and overseeing the reception, verification, and distribution of associated documents and plans. Additionally, duties entail confirming permit fees, reviewing computer records for permit processing, answering calls, assisting callers and walk-in customers with application and technical inquiries, conducting document research and review, and offering clerical and administrative support. Moreover, the role requires in-depth knowledge of all Customer Service Representative roles within the organization.
ESSENTIAL JOB FUNCTIONS
Serve as the primary point of contact for external customers, offering assistance via telephone or in person, directing them to appropriate staff, providing general information about City services, and explaining departmental policies and procedures.
Engage with customers through multiple communication channels, including walk-in, phone, email, chat, messaging, and social media comments.
Effectively communicate solutions verbally or in writing.
Receive and address customer inquiries, emails, and support tickets using an online tracking system.
Provide essential technical guidance to customers regarding phone applications, mobile websites, and mobile apps.
Ensure accuracy and completeness of all transactions, including openings, closures, and intermediates.
Manage customer accounts for programs such as property taxes and utility services, accepting applications for utility services and homestead exemptions.
Process various payments, including alcohol license fees, utility bills, property taxes, and application/permitting fees.
Handle requests and adjustments for utility accounts and property tax assessments.
Perform miscellaneous customer service tasks or projects as needed.
Assist in training and onboarding new Customer Service representatives.
Support the development and maintenance of training materials and educational resources.
Research industry trends, policies, and certifications and deliver ongoing training to employees.
Receive and process land development, tree removal, electrical, mechanical, and plumbing trade permit applications.
Support customer service needs across all City departments.
Collaborate with business owners, contractors, and other stakeholders to advocate for their needs and support economic development initiatives.
Coordinate with multiple departments to address customer service needs, including planning and development-related issues.
Demonstrate knowledge of planning, development, and zoning processes and troubleshoot related issues.
Ensure accurate billing processes.
Address unique customer service requests or escalations.
Analyze work papers, reports, and special projects, interpreting technical and numerical information and problem-solving operational and technical procedures.
Accurately input, update, verify, and correct data in computer systems or records.
Verify the validity of contractor and business licenses.
Retrieve and provide documents, records, and data/information as requested.
Maintain file confidentiality and adhere to file management guidelines.
Collaborate effectively with diverse individuals, maintain composure under pressure, provide support and leadership to department staff, manage project demands, priorities, costs, and timelines, and relay public feedback and concerns to management.
Uphold a positive City image through exemplary internal and external customer relations.
Foster positive working relationships with colleagues, other City employees, and the public.
Perform any other duties as assigned.
MINIMUM QUALIFICATIONS
Education and Experience:
Requires a High School Diploma or equivalent; College Degree preferred; supplemented by four (4) years of experience, preferably in clerical support, customer service, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
PREFERRED QUALIFICATIONS:
Prior experience as a Permit Technician
Licenses or Certifications:
Possess and maintain ICC Permit Technician Certification or be able to obtain within the first year of employment
Additional certifications may be required based on assignment.
Special Requirements:
None
Knowledge, Skills, and Abilities:
Principles in effective customer service.
Proficiency in written and verbal English, including spelling, punctuation, and grammar.
Familiarity with modern office equipment, procedures, and various software applications.
Ability to learn and apply relevant local, state, and federal laws, codes, ordinances, and City policies.
Capacity to comprehend all facets of the job, analyze work materials, reports, and special projects, and problem-solve operational and technical policies and procedures.
Ability to acquire and excel in all essential job functions across Customer Service positions within the department.
Skills in composing general correspondence, letters, and meeting minutes.
Patience and adeptness in assisting customers and resolving issues.
Proficiency in active listening and learning, including understanding others' perspectives, asking appropriate questions, and acquiring new information.
Competency in de-escalation techniques.
Capability to grasp, interpret, and convey technical and complex information, terminology, policies, and procedures.
Proficiency in basic mathematical operations and interpretation of numerical data.
Capacity for judgment, decisiveness, and creativity in evaluating information against verifiable criteria.
Ability to maintain accurate records and proofread documents effectively.
Upholding a positive and professional demeanor while addressing customer concerns and complaints with kindness and calmness.
Proactive and solutions-oriented approach to problem-solving.
Aptitude for understanding, interpreting, and explaining rules, policies, and procedures to customers and colleagues.
Commitment to integrity through accountability for work completion and customer interactions.
Consistent punctuality and attendance.
Effective contribution to team efforts through collaboration.
Clear and concise communication skills, both orally and in writing.
Proficiency in Spanish language is a plus.
PHYSICAL DEMANDS
The work is sedentary to light, which requires the ability to exert light physical effort, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Tasks also require the ability to perceive and discriminate visual cues or signals.
WORK ENVIRONMENT
Work is regularly performed without exposure to adverse environmental conditions. This position is a full-time in-office position.
The City reserves the right to modify this job description as needed. This description does not constitute a contract of employment.
The City of Roswell, Georgia
commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.
#J-18808-Ljbffr
