Customer Service Data Specialist
4 weeks ago
Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
Customer Service Data Specialist
Job Summary
Key Tasks and Responsibilities
- Facilitate the quick and accurate onboarding of new customers partnering with key functions
- Set up and update customer records and products in our systems
- Partner with Sales organization to properly administer price
- Ensure customer records are maintained. Collaborate with the Data Steward to identify and to address record integrity issues
- Research credit requests and submit for approval
- Conduct user acceptance testing in Salesforce and ERP systems
- Excellent communicator who collaborates well with others
- Ability to multitask and prioritize workload under pressure while maintaining a positive attitude
- Strong problem-solving and analytical skills
- Self-motivated and able to identify opportunities for improvement
- A team player willing to take on increased responsibilities
- Process driven and ability to quickly learn new systems
- Preferred but not required
Fluency in Spanish or Portuguese
Education/Experience Requirements
- High School diploma required , Bachelor's degree preferred
- 1-3 years' experience in customer service, analytics, billing or supply chain preferably in a manufacturing environment
- 2-4 years' experience with ERP database system , preferably SAP or MS AX
- Preferred experience with a CRM software such as Salesforce
Environment
Work performed in an office environment. Sitting frequently up to 70% of the work time. Standing and walking up to 30% of work time. Constantly communicating (written/oral).
Position Type
Full time
and
Permanent
Position Type
Full time
and
Permanent
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
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