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Customer Service Specialist
1 month ago
Position Summary
We are looking for a driven, self-motivated Project scheduler to join our production team
Essential Duties and Responsibilities
- Daily, multiple conversations with repair technicians on arrival at jobs, progress reports on current repairs and being aware of any delays the tech may encounter.
- Scheduling roof repairs with customers – up to 25 a day
- Daily invoicing of roof repair and new roof completed jobs.
- Communication with customer of tech arrival, and liaison for any questions the customer may have while the repair is taking place
- Answering Calls
- Liaison For our Property Management Department
- Daily Invoicing of Repair Jobs
- Data entry to include line-item invoicing, input of customer information into software programs
Knowledge, Skills, and Abilities
- Customer service
- Teamwork
- Creative
- Communication skills
- Roofing desired but not required
- Salesforce desired but not required
- Industrial customer service desired but not required
Education & Experience
- Bilingual in both English and Spanish a plus
- High school diploma
- At least 1 year of experience