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Specialist

3 months ago

Cookeville, United States Tennessee Tech University Full time
Essential Functions

Provide Tier II support and work with vendors to resolve issues. They analyze user needs, provide purchase consultation, manage technology projects, and review/approve technology purchases. Other responsibilities include deploying new technology and performing system integration testing of hardware/software upgrades. Individuals demonstrate expertise in various custom or packaged hardware and software. They have superior analysis and diagnosis capabilities and outstanding customer service and support skills.

Minimum Qualifications

A minimum of a bachelor's degree in computer science, management information systems, computer engineering, or a related IT field and two years of relevant experience

OR

At least 60 hours of college credit with five years' relevant experience; on-the-job training in IT.

Persons in this job must be familiar with programming, deployment, and analysis techniques for both macOS and Windows, as well as common software applications. Experience with project planning, purchase consultation, customer service, and being fiscally responsible is necessary

Preferred Qualifications

MSCE certifications are helpful. Persons in this job must be very familiar with programming, deployment, and analysis techniques for both Mac OS X and Windows, as well as common software applications.

Work Hours

Typical hours are Monday-Friday, 8:00 a.m. - 4:30 p.m. Other hours as needed.

Compensation and Benefits