Desktop Support Technician I

4 days ago

Grand Rapids, United States ApTask Full time
About Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today's digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.

Rate Range: $19-$21/hr. on w2 (non- benefited)

Job Description:
  • Deskside role troubleshooting of hardware and software images, LAB, Camera, PC Refresh.
  • Machine configuration/Software break-fix (Windows OS-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple). Onsite hardware repair
  • Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returns.
  • Experience min 2-3 years of related work, or degree, or technical training or equivalent combination of education and experience.
  • Solid experience and understanding of IT services and product Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable Relatable and responsible when interacting with ALL customers
  • Consultative approach to solving issues
  • A+, Client, Dell certifications is plus and Software/hardware break-fix support experience


About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .

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