Desktop Support Specialist

3 weeks ago


Grand Rapids, United States Robert Half Full time

Our company is searching for a highly skilled and motivated IT Technician. The ideal candidate for this position has a strong understanding of desktop operating systems and commonly used productivity software such as Microsoft Office and provides excellent customer service.


Specific Responsibilities:

  • Initial point of contact and response for technical support for 110+ users - staff phone calls, email, or ticketing system.
  • Office 365 Support, Windows 10
  • Active Directory - Password resets and account lockout resets
  • Assistance with native functionality of company email.
  • Gathering information and escalating issues to tier two Help Desk or other teams.
  • Set up new computer system operating systems and software.
  • Printer Support



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