Help Desk Support Technician

4 weeks ago

Grand Rapids, United States Kforce Inc. Full time

RESPONSIBILITIES:

A Kforce client located in Grand Rapids, MI is looking to add Help Desk Support Technician to their team to support growth This is an exciting opportunity to join a growing team and have exposure to a wide variety of technical scenarios. Summary:The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. They will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.Responsibilities:
  • Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Use software and hardware pertinent to the detection and resolution of desktop computers and network problems
  • Installing, configuring, and troubleshooting desktop hardware and peripherals
  • Microsoft 365 Basic Administration


REQUIREMENTS:

  • 2+ years of experience prior MSP is important that; someone has experience in a fast-paced environment (MSP), supporting a multitude of different technologies
  • 2+ years of support experience for the suite of Microsoft products (SharePoint, Exchange, OneDrive)
  • Microsoft 365 experience
  • Ticket/incident resolution: wide breadth of experience supporting end users with their technical issues (computer crashed, connectivity issues, password resets)
3. MSP experience
  • Knowledge of Windows 10 - installing and troubleshooting


The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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