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Senior Enterprise Customer Success Manager
2 months ago
CHOOOSE is a climate tech company that provides digital solutions to enable decarbonization programs in hard-to-abate sectors, including aviation, shipping, and logistics. The company has raised $50M from leading venture capital and strategic investors.
CHOOOSE is the trusted climate partner of global enterprises including Air Canada, Alaska Airlines, British Airways, Flexport, Southwest Airlines, and more. CHOOOSE enables these enterprise partners and their customers to understand their carbon footprints, make more carbon-informed decisions, and support diverse offsetting and insetting solutions.
We are a mission-oriented and ambitious team, and we are scaling our business and climate action in tandem. We care about one another and our partners. Headquartered in Oslo, Norway, CHOOOSE has remote team members around the globe. Now, we are facing an exponential growth curve and need the very best talent to join the next chapters of the CHOOOSE journey.
As a Senior Enterprise Customer Success Manager, you will partner with Chooose's enterprise customers in the transportation and logistics sectors, enabling customers to build and operate their decarbonization programs. In close collaboration with the Chooose Customer organization, you will own day-to-day relationships with our largest customers in your assigned region, supporting customers across their entire experience with the Chooose platform, from implementation to solution go-live and beyond.
What you'll do
- Own total responsibility for a portfolio of key enterprise customers within the aviation, shipping, and logistics sectors.
- Be the expert on the customer's decarbonization program. Thoroughly understand the customer's decarbonization objectives, and guide how the customer leverages the Chooose platform to reach these objectives.
- Cultivate high-trust relationships with key stakeholders across our customer organizations (from Sustainability to Product) and function as the customer's trusted advisor.
- Drive customer success. Assess, clarify, and validate customer needs and new commercial expansion opportunities on an ongoing basis. Proactively qualify and champion these needs and opportunities internally, with an emphasis on gathering and delivering structured product feedback.
- Maintain a balanced approach and multiple perspectives. Enable commercial growth while considering Chooose's commitment to enabling long-term, high-integrity climate action.
- Manage complex software deployments. Supported by an assigned Technical Implementation Manager and other key resources, oversee the implementation of complex decarbonization programs including a range of climate solutions from Sustainable Aviation Fuel to carbon offsets and removals.
- Refine our playbook. Drive continuous improvement across Technical Implementation, Customer Operations, and Customer Success functions.
- Collaborate with multiple Chooose teams to execute the operational tasks needed to achieve program objectives on time and with high quality.
- Proactively and continually educate yourself on the carbon-related requirements and market trends impacting our customers and the sectors in which we operate.
- Bachelor's or Master's degree from an accredited institution, ideally in the hard sciences.
- 5-10 years of demonstrated success in driving SaaS implementations, enterprise project management, business consulting, or similar.
- Experience in enterprise software organizations relating to carbon markets, fuel markets, or carbon accounting is a plus.
- You're technical. You enjoy helping customers solve business and technical problems, and are comfortable with technical and highly-configurable SaaS solutions. Previous experience with API integrations and enterprise-grade SaaS solutions is a plus.
- You listen carefully and authentically care about solving customer problems.
- You have polished presentation skills and are comfortable discussing technical and commercial topics with external stakeholders.
- You don't wait for anyone else to solve problems, you take initiative and get things done.
- You're willing to be flexible with your work hours to support your colleagues and accommodate our global customers.
- You're open to frequent travel on short notice.
- You have superior verbal and written communication skills in English. Spanish is a plus.
- You're located in the EST time zone.
The interview process
At Chooose, we prioritize transparency throughout our interview process. If your qualifications look like a fit, we'll begin with a few introductory conversations where you'll have the chance to discuss your experience and learn more about our company. The second phase varies depending on the role and will most likely involve a practical exercise so you can show your work. The third and final phase consists of a one-on-one conversation with a member of our executive team. The process should take approx. 3-4 weeks. While we strive to keep to this timeline, the occasional adjustment may occur; we're focused on ensuring for enough time to get to know one another.
Pay, perks, & more
We offer a competitive salary, a comprehensive benefits package including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, a robust PTO package, the option to participate in our employee equity program, flexible work hours, and access to 'Spaces' coworking space. Come join a fun and supportive team dedicated to advancing climate solutions and tackling significant challenges.
We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply.
Compensation will be based on experience and skill, commensurate with market rates, and will include both salary and equity in CHOOOSE.
CHOOOSE is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness.
Prerequisite for Employment: CHOOOSE may request to conduct background checks on prospective applicants to verify the information provided in the CV, transcripts, and other documentation. This background check may be carried out by our partner and will not be conducted without the applicant's prior consent. Prospective applicants will receive more information about this.
