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Lead Account Manager, Signal

2 months ago

Young America, United States PulsePoint Full time
Description

A bit about us:

PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.

Role Overview

If you're looking to gain extensive knowledge of the healthcare marketing technology space, this would be the perfect opportunity for you. As a Lead Account Manager (Signal), you will get to be part of the team that's building an omnichannel analytics platform and contributing to the future of healthcare digital insights. You will also have the opportunity to help shape the team and oversee a portion of the Account Management team and upskill on coaching and mentorship by providing management support to the Account Director.

A bit about Signal:

Signal is the measurement and analytics arm of PulsePoint and the HCP365 platform is an award-winning product having won the Martech Breakthrough Award and named a finalist for the PM360 Trailblazer Award. It's the only health analytics and measurement solution that provides a complete, always-on view of HCP audience engagement across all digital channels. This gives marketers and researchers unprecedented access to data insights and reporting used to inform and optimize toward smarter marketing outcomes.

What you'll be doing:
  • Oversee a portion of the AM team while handling a dedicated book of business using a SAAS model for Omnichannel analytics solution (HCP365).
  • Assist with team related projects and tasks, providing management support for the Account Director.
  • Oversee Salesforce management, account planning, client stewardship, relationship management, sales cycles, and revenue projections.
  • Address client data inquiries, support sales efforts, and become a platform expert.
  • Cultivate and maintain client relationships through exceptional service.
  • Act as the primary contact for all post-sale client needs, including kick-off calls, asset collection, KPI discussions, meetings, recommendations, and troubleshooting.
  • Collaborate with Client Analysts and Product Leads to offer actionable insights and recommendations aligned with client needs and KPIs.
  • Work with Client Solutions for successful client onboarding and troubleshooting.
  • Support client calls and business reviews, focusing on product insights, innovations, and growth strategies.
  • Coordinate billing with clients, Finance, and Sales Operations, including pipeline management, SF dashboard creation, report generation for Sales, and eventual responsibility for renewals, churn management, and month-end reporting.
  • Develop a deep understanding of products and services to enhance upselling and cross-selling opportunities.
  • You can work remotely
What you'll need to be successful in this role:
  • BA/BS degree in Business (Advertising/Marketing/Economics) or similar education preferred
  • Minimum 4-6 years experience in a client facing Account Management, Customer Success (SaaS/Tech preferred); 1-2 years of coaching / mentorship experience preferred
  • Must be proficient in Excel and Google Sheets and have experience working with data tools, presenting charts and graphs; Microsoft and Google office experience preferred
  • Strong verbal and written communication skills
  • Ability and willingness to learn different tools quickly
  • Someone who can roll with the punches of a high-growth ever changing organization
Apply now to make your mark and be part of an award-winning team

What we'll give to you:
  • Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
  • 401(k) Match
  • Generous paid vacation and sick time
  • Paid parental leave & adoption assistance
  • Annual tuition assistance
  • Better Yourself Wellness program
  • Commuter benefits and commuting subsidy
  • Group volunteer opportunities and fun events
  • A referral bonus program -- we love hiring referrals here at PulsePoint
And there's a lot more

Target salary range: $100-105k base + 10-14k target annual bonus based on company and individual performance + an incentive plan that offers the ability to earn up to $30K annually paid out on a quarterly basis, structured based on a few factors tied to the revenue goal and book of business in your pod

Selection Process:
  • Initial Phone Screen (30 mins)
  • Hiring Manager Interview (45 mins)
  • Team Interview:
    • 2 members of the Signal AM team (30 mins together)
    • Signal Sales (30 mins)
  • VP of Account Management (30 mins)
  • CCO (30 mins)

WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.