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Patient Service Representative
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San Ysidro, California, United States TEKsystems Full timeJob Title: Patient Service RepresentativeWe are seeking a highly skilled and dedicated Patient Service Representative to join our dynamic call center team. As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive the highest level of customer service.Key Responsibilities:Handle incoming calls from...
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Patient Service Representative
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San Ysidro, California, United States TEKsystems Full timeJob Title: Patient Service RepresentativeWe are seeking a highly motivated and customer-focused Patient Service Representative to join our dynamic call center team. As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive the highest level of customer service.Key Responsibilities:Handle incoming calls...
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San Ysidro, United States TEKsystems Full timeJob DescriptionJob DescriptionCurrently seeking enthusiastic and dedicated Patient Service Representatives to join a dynamic call center team.Job Description:As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive the highest level of customer service. Your responsibilities will include:Handling...
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Patient Service Representative
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San Ysidro, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription:• Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60-80 incoming calls per day. • Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call....
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Patient Service Representative
2 months ago
*Top healthcare provider in San Diego hiring Patient Service Representatives that are dedicated to delivering exceptional care. looking for enthusiastic and compassionate individuals to join the dynamic call center team. * As a Patient Service Representative, you will be the first point of contact for our patients, providing top-notch customer service and support. *Your responsibilities will include:* * Handling 60-80 incoming calls daily from patients, vendors, insurance companies, and other medical facilities. * Providing excellent customer service by greeting, listening, assisting, directing, and closing each call efficiently. * Rescheduling patient appointments via phone, SMS, or our Patient Portal. * Screening and routing patient calls to the appropriate departments, ensuring accurate registration and appointment scheduling in our EMR system. * Taking clear and accurate messages on behalf of patients using our internal communication template. * Responding to patient questions and needs by editing, canceling, and rescheduling appointments according to clinic protocols. * Maintaining effective communication and good working relationships within the department and with other departments. * Demonstrating knowledge and understanding of our health programs and services. * Adhering to department productivity and quality assurance requirements. * Performing other duties as assigned. *What We’re Looking For:* * Customer Service Excellence:A passion for helping others and providing outstanding service. * Medical Terminology Knowledge:Familiarity with medical terms and procedures. * Call Center Experience:Previous experience in a call center or healthcare setting is a plus. * Communication Skills:Fluency in English, both spoken and written, with an exceptional phone manner. * Technical Skills:Ability to type 35 words per minute with 90% accuracy and proficiency in using computer systems. *Experience Required:* * Minimum of 1 year of experience in customer service, call center, or healthcare setting. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
