Patient Service Representative

3 weeks ago


Tulsa, United States Oklahoma State University Full time

Position DetailsReq ID:req18159Position Title:Patient Service Representative - IMSSPosition Type:Staff Full-TimePosition Number:GS9148OSU Campus:Tulsa - Center for Health Sciences/OSU MedicineDepartment:IMSSLocation Address:717 S Houston Ave, #300Tulsa, Oklahoma, 74127United States Hiring Supervisor:Hiring Range: (Contingent upon available funding):15.00 - 16.88, Hourly Work Schedule:Typically, 8 hours/day, 5 days/weekFaculty Appt Period:Job Summary:Job Summary:The Patient Service Representative is primarily responsible for ensuringhigh quality customer service and continuation of care. The PatientService Representative is utilized in performing typical front office functionsand referrals. The Patient Service Representative is under the overall on-sitesupervision of the Practice Administrator. Patient Service Representative must have knowledge of all areas related toinsurance and front office work.Excellent customer service skills andgood communication skills. Ability to multi-task while providing good patientcare. Good computer skills and ability to learn new computer systems as needed.Primary skills include verbal and written communication with patients topromote continuity of care and follow-up as well as daily retrieval andscanning/filing of clinical encounter forms and reports for use by clinic staffduring patient care activities. Environmental Hazards: Possible exposure to hazardous material, hot and cold, blood borne pathogens.Physical Requirements: Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations.Special Instructions to ApplicantsIMPORTANTAPPLICANTS PLEASE READ For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.In addition, OSU Medicine's Customer Service Philosophy is:"We enrich lives by providing compassionate care and amazing service to every life we touch."We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency. Safety is: -Be aware of environment -Be intentional in your actions -Ensure accuracy -Mitigate potential hazards Courtesy is:-Welcome and actively engage in a friendly and respectful manner -Be responsive, polite, and helpful -Smile -Demonstrate care and concern -Show appreciation and say "Thank You" Presentation is:-Be professional -Have a clean and neat appearance -Maintain a clean and organized work area -Remember what you represent at all times Efficiency is:-Respond to needs in a timely manner -Organize and prioritize your work -Be available and respect others' time -Be innovativeEducation & ExperiencePosition Qualifications:Requirements: -High School Diploma/GED -Six (6) months related job experience in a medical office or equivalent -Strong interpersonal and communication skillsPreferred: -Experience working with computers and software, performing data entry,answering the telephone, and scheduling appointments -Ability to take telephone messages and have an understanding of medicalterminology -Experience with Electronic Medical Records; EPIC highly desirable



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