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Customer Service Representative
2 months ago
Location: 100% Remote
Working Hours: Core Hours: 9AM-6PM CST (may be adjusted based on candidate location)
Initial Assignment Length: 3 Months of initial Contract - possibility of an extension/conversion based on the attendance, performance, and business need)
A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today
Candidates must have a quiet and private working environment and a hard-wired internet connection is required for equipment.
WiFi connection will not suffice.
Description:
- The experienced Customer Service Rep provides critical service to key business associates, providing the utmost customer-focused assistance, and is a vital partner on our team. This position will be responsible for Scheduling, registration paperwork, phone and email correspondence with patients, also additional tasks to support the Behavioral Health Program.
Qualifications for this role are:
- At least a High School Diploma or equivalent required.
- Strong oral & written communication skills.
- Being able to sit or work in a dedicated workspace for your entire work shift.
- Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- Evernorth systems, MS Outlook and Epic EMR knowledge a plus.
- Experience with MyChart is preferred
- At least 1 or more years Medical Office experience.
- Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
- Ability to succeed within a team environment.
- Telephonic appointment scheduling and outreach calls in support of the EWC Behavioral Health program.
- Professional interaction with customers, internal & external
- Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.
- Compliance with HIPAA regulations and ENDH guidelines.
Top Non-Negotiable Skills:
- At least 1 or more years Medical Office experience.
- Strong Interpersonal Skills
- Adaptability with Technology/Programs
- Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- Self-Motivated/Proactive Worker
Education:
- At least a High School Diploma or equivalent required.
Languages:
•English - Read Write Speak
Should you accept an offer for a contract opportunity with our client, the following pre-employment items will be required: 7-year criminal background check, which will include verifying your highest level of education completed and your employment history for the last 7 years, and a urine drug test analysis (does not look for marijuana/THC). You may be required to provide documentation (copy of your diploma or licenses, W2's or Pay stubs) to help us verify this information.
