Logistics Customer Service Representative

1 month ago


Glen Allen, United States Express Employment Professionals Full time
Job DescriptionJob Description

Direct placement opportunity for a Logistics Customer Service Representative. We are looking for a dedicated individual with a passion for providing top-notch service and resolving customer inquiries efficiently. This position offers the opportunity to be part of a dynamic team and make a significant impact on our customer relationships.

Responsibilities:

- Interact with customers via phone, email, and chat to address inquiries and resolve issues promptly
- Process sales and purchase orders accurately and ensure timely delivery to customers
- Coordinate with transportation management for efficient shipping and receiving of orders
- Utilize AS400 system for order fulfillment and tracking
- Assist in category management by understanding customer needs and preferences
- Collaborate with the vendors, purchasing, sales and procurement team to ensure adequate stock levels
- Maintain detailed records of customer interactions and transactions
- Provide product information, pricing, and availability to customers
- Identify opportunities for improving customer service processes

Skills:

- Proficiency in SAP
- Experience in transportation planning and management
- Knowledge of category management principles
- Strong data entry skills (50 words per minute)
- Proficient with Microsoft Suite
- Strong communication skills for effective customer interactions
- Detail-oriented with excellent organizational abilities
- Proficient in using systems for order tracking and inventory management

Company DescriptionExpress Employment Professionals is a full service staffing company. We specialize in helping people find great jobs and companies find good talent.Company DescriptionExpress Employment Professionals is a full service staffing company. We specialize in helping people find great jobs and companies find good talent.

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