Level 2 Tech for Managed IT Services Provider

4 weeks ago


Pasadena, United States Alcala Consulting Inc Full time

Job Description

Job Description

Alcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service. Responsibilities

Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution Utilize tools and documentation provided as necessary in resolving technical issues Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems

Effectively use escalation procedures as necessary

Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructure Main duties:

Manage day-to-day administration of server operating systems, file structures, and directory services

Manage software distribution and updates

Monitor servers

Monitor logs for firewall and intrusion-detection systems

Perform configuration, installation and monitoring duties

Configure, troubleshoot, and remediate system and file backups

Maintain systems through installation of updates, service packs, and hot fixes

Perform high-level diagnostics and Tier 2 support

Create and/or update internal Knowledge Base documents as needed

Create and provide reports for management as needed

Requirements At least four years overall work experience in Client/Server system administration U.S. Citizenship Excellent references. Ability to lift 60 lbs. Valid Class C California driver’s license A reliable car with insurance. Be able to pass an in depth background screening. Be able to pass a driver’s license background screening. Must have high attention to detail and must be very organized Experience working for a Managed Services Provider (MSP) is preferred Experience in Client/Server network configuration Critical Thinking and Problem solving skills Working knowledge of networking concepts Must have demonstrative experience with Active Directory, DNS, DHCP Must have exemplary customer service skills and impeccable phone etiquette Will be required to do shift work to support a 24 x 7 operation Must be able to work effectively individually and in a team environment

Benefits Paid Medical, Dental, Vision, and Life Insurance Paid Holidays Paid Time Off 401K Matching

#J-18808-Ljbffr



  • Pasadena, United States Alcala Consulting, Inc. Full time

    Job DescriptionJob DescriptionAlcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a...


  • Pasadena, California, United States Alcala Consulting, Inc. Full time

    Alcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a...


  • Pasadena, United States LEDGER GREEN INC Full time

    Job DescriptionJob DescriptionJOB SUMMARY:We're a disruptive Fintech in a high-growth industry, 4 years old, profitable, and set up for continued growth. The two cofounders have started numerous companies before, raised capital, and worked at varying levels of corporate America. Our customers are retail stores that require high-touch point, white-glove...


  • Pasadena, United States Air-Tech HVAC LLC Full time

    Job DescriptionJob DescriptionJoin our growing team!HVAC Comfort Advisor $200k+/yr at AirTech. A Life-Changing Opportunity!AirTech is looking for an HVAC Comfort Advisor who will be a great fit for our team and company culture. Someone who is positive and fun, wants to grow professionally and personally, needs opportunities to thrive, doesn't mind making...

  • Service Manager

    4 weeks ago


    Pasadena, United States Motion & Control Enterprises Full time

    *** The Service Manager evaluates the performance and activities of service technicians. They oversee the daily operations of the company's services and coordinate tasks at work sites. Responsibilities include devising new ways to render client services and improving existing processes. This typically involves developing training programs, implementing...


  • Pasadena, United States AltaMed Health Services Full time

    Work Boldly. Live Brilliantly. At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels...


  • Pasadena, United States Flowserve Corporation Full time

    Role Summary:The Sub-Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to...


  • Pasadena, United States Flowserve Corporation Full time

    Role Summary:The Sub-Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to...


  • Pasadena, United States Flowserve Corporation Full time

    Role Summary:The Sub-Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to...

  • Executive Chef 2

    3 weeks ago


    Pasadena, Texas, United States Sodexo Full time

    Unit Description: We believe in quality ingredients – and not just for our food. Our most valuable ingredient – the heart of our business – is you.   $2K Sign-on Bonus!   Sodexo is seeking a talented culinary leader to join the team as an Executive Chef 2 at HCA Houston Southeast, a 364-bed  located in Pasadena, Texas about 20 miles east of...


  • Pasadena, United States Air-Tech HVAC LLC Full time

    Job DescriptionJob DescriptionLooking for a life-changing opportunity? AirTech HVAC can help you achieve that goal!Technicians are the All Stars of the HVAC industry and AirTech HVAC wants to help you become the best technician you can be. Wouldn’t it be great to work for a company that understands the value the best technicians can bring? At AirTech, you...

  • Travel CT Tech

    2 days ago


    Pasadena, United States Bluepipes Remote Work Freelance Full time

    MedUS Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Pasadena, TX. Shift: 3x12 hr nights Start Date: 05/20/2024 Duration: 13 weeks Pay: $2125.5 / Week About MedUS Healthcare:MedUS Healthcare, formerly Axis Providers, is a Joint Commission certified staffing company that specializes in the recruitment, placement, and...

  • Operations Manager

    6 days ago


    Pasadena, United States Allcare Nursing Services Full time

    Company DescriptionAllcare Nursing Services is a healthcare staffing, recruitment, travel, and per diem firm established in 1996. With a maintained Gold Seal of Approval from the Joint Commission, we are a top provider for major health systems and other health facilities. Our commitment to providing quality healthcare professionals has made us a trusted...

  • Operations Manager

    5 days ago


    Pasadena, United States Allcare Nursing Services Full time

    Company DescriptionAllcare Nursing Services is a healthcare staffing, recruitment, travel, and per diem firm established in 1996. With a maintained Gold Seal of Approval from the Joint Commission, we are a top provider for major health systems and other health facilities. Our commitment to providing quality healthcare professionals has made us a trusted...

  • Operations Manager

    5 days ago


    Pasadena, United States Allcare Nursing Services Full time

    Company DescriptionAllcare Nursing Services is a healthcare staffing, recruitment, travel, and per diem firm established in 1996. With a maintained Gold Seal of Approval from the Joint Commission, we are a top provider for major health systems and other health facilities. Our commitment to providing quality healthcare professionals has made us a trusted...

  • Office Manager

    4 weeks ago


    Pasadena, United States Foothill Family Full time

    **SUMMARY** The Office Manager oversees and is responsible for the management of the facility where he/she is located. This position also manages a variety of general office activities. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Supports and promotes the mission of the Agency: Foothill Family empowers children and families to achieve success in...


  • Pasadena, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...


  • Pasadena, United States Memorial Hermann Health System Careers Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...


  • Pasadena, United States Weaver Full time

    The Weaver Experience Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all...


  • Pasadena, United States MSB Constructors, Inc. Full time

    Job DescriptionJob DescriptionCompany Background: We are a construction company that is focused on Medium-sized Multifamily and Mixed-Use developments in Pasadena, CA and the surrounding cities.Job Description: We are seeking an Entry Level Bookkeeper/Accounting Assistant with a minimum of 2 years of accounting office experience to provide administration...