Patient Services Advocate III

3 weeks ago

Pasadena, United States AltaMed Health Services Full time
Work Boldly. Live Brilliantly.
At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels us to keep moving forward.

Job Overview

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills. Also assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Minimum Requirements

1. High School diploma or equivalent required.

2. Minimum of 2 years experience required as a customer service agent, greeter, or receptionist-type role; 2½ - 3 years experience preferred. Prior experience as a "lead" strongly preferred.

3. BLS certificate required.

4. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.

Benefits & Career Development
  • Medical, Dental and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance


Salary Range

$24.00 - $28.15 hourly

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