Customer Service Representative
2 weeks ago
- Respond to customers and clients via email, text and call throughout your shift
- Answer inbound calls from customers who have questions about their account
- Make outbound calls, texts or emails to customers who’ve submitted inquiries
- Document and log all calls made and received
- Become an expert user of our technology platform and be able to provide technical support to our clients and customers
- Escalate technical issues to supervisor and development team with detailed information
- Perform various organizational tasks as needed. Tasks may include: reorganizing files and folders, organizing customers in a CRM platform, and tracking the status of customer applications and consumer transactions.
- Work cross functionally with different internal departments
- Manage multiple tasks
- 2-year Associates degree or higher preferred
- 2-5 years of experience required for this position
- High Volume call center experience preferred
- Fast learner with the ability to reprioritize when needed
- Team player who can effectively work well in groups and independently.
- Experience in tech or a tech background is preferred
- Ability to deescalate issues in a professional manner
- Good written and verbal communication skills
- Must be proficient in Microsoft Word, Excel, and PowerPoint
- Must be able to work 2nd shift nights, weekend, and holidays
- 100% Paid Comprehensive Medical, Dental and Vision Plans
- 401(k)
- PTO
- Salary is based on previous experience and qualifications.
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