Customer Service Advisor

2 weeks ago

Houston, United States Crush Full time

About the Company:

We a leading real estate acquisitions firm specializing in identifying and purchasing undervalued properties for real estate investors. Our goal is to help property owners quickly and easily sell their homes, while offering a seamless and compassionate experience. We are looking for a Customer Service Advisor to join our growing team and play a crucial role in engaging with property owners who may be interested in selling their homes to us.

Position Overview:

As a Customer Service Advisor, you will be the first point of contact for property owners who reach out to us via inbound calls or online web forms. This is a client-facing role where you will speak with homeowners and listen carefully to their needs, concerns, and motivations. You will conduct a qualifying call to determine whether their property meets our acquisition criteria, while also offering a high level of empathy and understanding. Your goal will be to build rapport, make homeowners feel heard, and guide them through the next steps of the process, all while ensuring a smooth and professional experience.

Key Responsibilities:

  • Inbound Communication: Respond to inbound calls and web form submissions from property owners who are interested in selling their properties.
  • Qualifying Calls: Conduct initial qualification calls to gather important information about the property, homeowner's motivations, and selling timeline.
  • Empathy & Listening: Demonstrate deep empathy and active listening skills, ensuring property owners feel supported, valued, and understood during each conversation.
  • Problem-Solving: Address concerns or questions property owners may have, providing accurate and helpful information while aligning solutions with their needs.
  • Sales Ability: While maintaining a compassionate approach, guide property owners through the process, highlighting the benefits of working with our company and encouraging them to move forward with the sale.
  • Documentation: Maintain accurate records of each conversation in our CRM system, including relevant details about the property, homeowner, and next steps.
  • Collaboration: Work closely with the Acquisitions team to relay information and ensure smooth transitions for interested homeowners.
  • Follow-up: Conduct follow-up calls as necessary to answer additional questions, provide updates, or ensure that the homeowner is satisfied with the service.

Qualifications:

  • Empathy: Strong ability to listen actively and put yourself in others' shoes, particularly when dealing with sensitive situations such as property sales.
  • Sales Skills: Comfortable guiding property owners through a process while gently selling the benefits of working with our company.
  • Strong Communication Skills: Excellent verbal and written communication skills; ability to articulate information clearly and professionally.
  • Previous Experience: Prior experience in customer service, inside sales, care coordination, logistics sales, or other roles requiring a high level of empathy, problem-solving, and relationship-building. Experience in hospice care, home health, or insurance sales is highly desirable.
  • Tech-Savvy: Comfortable using CRM systems, email, and other communication tools.
  • Detail-Oriented: Ability to accurately document conversations and follow up in a timely manner.
  • Positive Attitude: Strong work ethic, self-motivation, and a positive, solution-focused approach.

Ideal Candidate Backgrounds:

  • Care Coordinator in hospice or home health care
  • Inside sales representative for insurance or financial services
  • Logistics sales or customer service experience
  • Customer service representative roles that require high empathy and problem-solving skills

Why Work with Us?

  • Competitive salary and benefits package
  • Opportunity to grow and advance in a fast-paced, dynamic company
  • Supportive team culture focused on collaboration and success
  • The chance to make a positive impact in homeowners lives by providing a seamless, empathetic selling experience

If youre someone who is naturally empathetic, a great listener, and skilled at building rapport, wed love to hear from you. Join our team and help us continue making a difference for homeowners who are looking for a fast, simple, and compassionate solution for selling their properties.

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