Advisor for Automotive Services
3 weeks ago
We are seeking an experienced Automotive Service Advisor to join our team in North West Houston, TX. As a key member of our service department, you will be responsible for providing exceptional customer service, communicating effectively with clients, and ensuring a seamless service experience.
Responsibilities:
- Greet customers professionally, assessing their automotive service needs.
- Detailed information gathering about customer vehicles, including concerns or issues.
- Presentation and explanation of service estimates to customers.
- Cordination with technicians for timely and accurate service completion.
- Customer expectation management regarding timelines and costs.
- Processing service orders and maintaining accurate records.
- Addressing customer inquiries and concerns promptly and professionally.
- Promoting additional services based on customer needs and shop offerings.
- Maintaining a clean and organized service area.
- Assisting with scheduling appointments and workflow management.
Requirements:
- High school diploma or equivalent; additional automotive training a plus.
- Previous experience as a Service Advisor in the automotive industry preferred.
- Strong knowledge of automotive systems and repair processes.
- Excellent communication and interpersonal skills.
- Proficient in using automotive service software and Microsoft Office Suite.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- A positive attitude and a team-oriented mindset.
Estimated Salary:
Based on industry standards and location, we estimate the salary for this role to be around $65,000 per year, with opportunities for overtime and bonuses.
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