Advisor for Automotive Services

3 weeks ago


Houston, Texas, United States The Reserves Network Inc Full time
Automotive Service Advisor Role

We are seeking an experienced Automotive Service Advisor to join our team in North West Houston, TX. As a key member of our service department, you will be responsible for providing exceptional customer service, communicating effectively with clients, and ensuring a seamless service experience.

Responsibilities:

  • Greet customers professionally, assessing their automotive service needs.
  • Detailed information gathering about customer vehicles, including concerns or issues.
  • Presentation and explanation of service estimates to customers.
  • Cordination with technicians for timely and accurate service completion.
  • Customer expectation management regarding timelines and costs.
  • Processing service orders and maintaining accurate records.
  • Addressing customer inquiries and concerns promptly and professionally.
  • Promoting additional services based on customer needs and shop offerings.
  • Maintaining a clean and organized service area.
  • Assisting with scheduling appointments and workflow management.

Requirements:

  • High school diploma or equivalent; additional automotive training a plus.
  • Previous experience as a Service Advisor in the automotive industry preferred.
  • Strong knowledge of automotive systems and repair processes.
  • Excellent communication and interpersonal skills.
  • Proficient in using automotive service software and Microsoft Office Suite.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • A positive attitude and a team-oriented mindset.

Estimated Salary:

Based on industry standards and location, we estimate the salary for this role to be around $65,000 per year, with opportunities for overtime and bonuses.



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