Customer Service Advisor

3 days ago


Houston, Texas, United States Island Breeze Car Wash & Automotive Services Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Island Breeze Car Wash & Automotive Services.

Key Responsibilities
  • Customer Engagement: Provide exceptional customer service, greeting clients with a warm and welcoming attitude, addressing inquiries, and offering accurate information about our services, promotions, and products.
  • Service Coordination: Schedule and coordinate lube service appointments, communicate with the service team to ensure timely and efficient service delivery, and monitor service progress while keeping customers informed of any updates or delays.
  • Vehicle Inspection: Conduct basic vehicle inspections to identify potential maintenance needs and communicate findings to customers in a clear and understandable manner.
  • Sales Support: Assist customers in selecting appropriate services and products based on their vehicle's needs and manufacturer recommendations, educating them on the importance of regular vehicle maintenance and how our services can benefit their vehicle's performance and longevity.
  • Cash Handling: Process customer payments accurately and efficiently, handling cash, credit, and debit transactions, and maintaining proper cash handling procedures.
  • Administrative Duties: Maintain accurate records of customer interactions and transactions, process payments, and manage cash handling with accuracy, ensuring all customer information is entered correctly into the system.
  • Team Collaboration: Collaborate with technicians and other team members to ensure smooth workflow and exceptional customer service delivery.
  • Customer Satisfaction: Resolve customer complaints and concerns promptly and professionally, ensuring a high level of customer satisfaction by providing excellent service.
Requirements
  • A high school diploma or equivalent; additional qualifications in customer service or automotive services are preferred.
  • Proven experience in customer service, ideally in the automotive service industry.
  • Knowledgeable about vehicle lubrication systems and general maintenance services.
  • Strong interpersonal and communication skills, with the ability to convey technical information in an understandable manner.
  • Organized, with the ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Enthusiasm for delivering exceptional customer experiences.
  • Flexibility to work weekends and holidays as needed.
  • State Inspector license is preferred.
Benefits
  • A competitive salary based on experience, with performance-based incentives.
  • Opportunities for professional growth and development.
  • Employee discounts on services and products.
  • Paid time off.

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