Service Advisor
4 days ago
We are seeking a skilled Service Advisor to join our team at Gillman Automotive Group. As a Service Advisor, you will be the face of our service department, responsible for greeting customers, understanding their repair needs, and ensuring their vehicle is repaired to the highest standards.
Key Responsibilities:
- Provide exceptional customer service, ensuring a positive experience for every customer
- Act as a liaison between customers and our Service Technicians, keeping customers informed of repair times and estimates
- Upsell additional services using low-pressure, high-integrity methods
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints, keeping the Service Manager informed of potential issues
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
- Competitive compensation and benefits package
- A great working environment with a team of professionals
- Opportunities for advancement and career growth
- Discounts on vehicle purchases
- Medical, Dental & Vision Insurance
- 401K Retirement Savings Plan
- PTO
About Us:
Gillman Automotive Group is a family-owned and operated group of automobile dealerships with over 70 years of success. We are committed to providing exceptional customer service and maintaining a positive work environment for our employees. If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
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