Current jobs related to Customer Experience Agent - Palatine - AIT Worldwide Logistics

  • Customer Experience Agent

    1 week ago

    Palatine, Illinois, United States AIT Worldwide Logistics Full time

    Customer Experience Agent Job DescriptionAt AIT Worldwide Logistics, we are seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries...

  • Customer Experience Agent

    1 week ago

    Palatine, Illinois, United States AIT Worldwide Logistics Full time

    About the Role:The Customer Experience Agent is a critical position at AIT Worldwide Logistics, responsible for providing exceptional customer service and support to our clients. As a key member of our team, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring their needs are met.Key...

  • Customer Service Representative

    2 weeks ago

    Palatine, Illinois, United States Sasha Ivanov - State Farm Agent Full time

    Are you a customer-focused individual looking for a career in insurance and financial services? As a State Farm Agent Team Member, you will have the opportunity to work with a dynamic team to help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Establish and maintain customer relationships, providing...

  • Customer Service Representative

    5 months ago

    Palatine, United States Sasha Ivanov - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Experience Representative

    1 month ago

    Palatine, Illinois, United States AIT Worldwide Logistics Full time

    About the RoleWe are seeking a highly skilled Customer Experience Agent to join our team at AIT Worldwide Logistics. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat,...

  • Customer Experience Representative

    2 weeks ago

    Palatine, Illinois, United States AIT Worldwide Logistics Full time

    Customer Experience AgentWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and partners, ensuring their needs are met and exceeded.Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    1 week ago

    Palatine, Illinois, United States Chad Radtke - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Chad Radtke - State Farm Agent, you will play a vital role in building and maintaining strong relationships with customers. Your primary responsibility will be to establish trust and provide exceptional customer service, ensuring that customers feel valued and supported throughout their insurance and...

  • Customer Service Agent

    3 weeks ago

    Palatine, United States Addison Group Full time

    Customer Service Agent Location: Palatine, IL Industry: Delivery/Transportation/Logistics Pay: $20/hour About the Role: Addison Group is seeking a motivated Customer Service Agent for our client, a growing company in the delivery and logistics sector. As the first point of contact for customers, you will handle inquiries related to shipments, delivery...

  • Customer Service Representative

    2 weeks ago

    Palatine, Illinois, United States Chris Bryan - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Chris Bryan - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career...

  • Customer Experience Representative

    2 weeks ago

    Palatine, Illinois, United States AIT Worldwide Logistics Full time

    About the RoleWe are seeking a highly skilled Customer Experience Agent to join our team at AIT Worldwide Logistics. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Palatine, Illinois, United States Sasha Ivanov - State Farm Agent Full time

    Are you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and building relationships? If so, we may have the perfect opportunity for you as a Customer Service Representative - Insurance and Financial Services with our State Farm independent contractor agent team in Palatine, IL.As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Palatine, Illinois, United States Sasha Ivanov - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused approach to educate customers about insurance...

  • Account Representative

    2 weeks ago

    Palatine, Illinois, United States Maggie May - State Farm Agent Full time

    Job OpportunityWe are seeking a skilled and empathetic professional to join our team as an Account Representative - State Farm Agent Team Member.Key ResponsibilitiesDevelop and execute sales strategies to market Life/Health insurance services and products to clients.Work closely with the agent to establish and meet marketing goals, ensuring exceptional...

  • Customer Service Representative

    2 months ago

    Palatine, Illinois, United States Sasha Ivanov - State Farm Agent Full time

    **About Us**Sasha Ivanov - State Farm Agent is a leading insurance and financial services provider. We are committed to delivering exceptional customer experiences and building strong relationships with our clients.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key...

  • Insurance Sales Representative

    1 week ago

    Palatine, Illinois, United States Sasha Ivanov - State Farm Agent Full time

    Job DescriptionAs a Telemarketer for Sasha Ivanov - State Farm Agent, you will play a crucial role in expanding our client base and promoting our insurance products and services through outbound calls. This position offers flexibility in scheduling and provides an opportunity to gain valuable experience in the insurance industry.Key Responsibilities:Conduct...

  • Purchasing Agent

    1 month ago

    Palatine, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Purchasing Agent for our non-profit organization based in Palatine, Illinois. The role involves a range of purchasing activities and requires a strong command of Oracle Cloud and Microsoft Excel. This position offers a long term contract employment opportunity. Responsibilities:• Processing and tracking...

  • Customer Service Representative

    3 weeks ago

    Palatine, Illinois, United States Addison Group Full time

    Customer Service AgentJoin Addison Group as a Customer Service Agent and be part of a dynamic team that delivers exceptional customer experiences. As the first point of contact for customers, you will handle inquiries related to shipments, delivery scheduling, and resolve any claims or disputes.About the Role:We are seeking a motivated and customer-focused...

  • Domestic Customer Tracking Specialist

    2 weeks ago

    Palatine, Illinois, United States AIT Worldwide Logistics Full time

    About the RoleAIT Worldwide Logistics is seeking a highly skilled and motivated Domestic Customer Tracking Agent to join our team. As a key member of our logistics team, you will be responsible for tracking and tracing shipments with high accuracy, ensuring timely updates, and communicating with our field offices and agent networks.Key ResponsibilitiesTrack...

  • Customer Experience Ambassador

    1 week ago

    Palatine, Illinois, United States YMCA of Metropolitan Chicago Full time

    Empowering Our CommunityThe YMCA of Metropolitan Chicago is seeking a highly motivated and customer-focused individual to join our team as a Community Concierge. As the face of our organization, you will be responsible for providing exceptional customer service and creating a welcoming environment for our members and guests.Key ResponsibilitiesGreet and...

  • Domestic Customer Service Representative

    1 week ago

    Palatine, Illinois, United States AIT Worldwide Logistics Full time

    Job SummaryAIT Worldwide Logistics is seeking a skilled Tracking Agent to join our team. As a key member of our logistics operations, you will be responsible for tracking and tracing shipments with high accuracy, ensuring timely updates, and communicating service delays.Key ResponsibilitiesTrack and Trace Shipments: Accurately monitor and update shipment...

Customer Experience Agent

2 months ago

Palatine, United States AIT Worldwide Logistics Full time

Customer Experience Agent Job Locations US-IL-Palatine ID 2024-4142 Category Customer Service/Support Position Type Regular Full-Time Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Customer Experience Agent is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. You will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success. The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment. We are currently looking to fill the following shifts for the Customer Experience Agent position. Tuesday - Saturday 1:00pm to 10:00pm and Sunday - Thursday 1:00pm to 10:00pm. Responsibilities Respond to phone calls, emails and chats from AIT customers and partners regarding consumers inquiring about shipment status, scheduling, claims and/or disputes. Monitor the database of scheduling appointments delivery and pick-ups. Resolve issues with shipments by engaging with AIT partners, consumers, and vendors. Provide outstanding and courtesy communication to all customers both internally and externally. Identify and accesses customer needs managing a large incoming call volume daily. Resolve customer disputes effectively and in a timely manner. Addressing client and consignee concerns and finding innovative solutions for complex logistical challenges. Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carriers and agents. Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc. Answer phone calls and respond to all e-mails, Freshdesk tickets and chats in a timely matter. Emulate and uphold AIT's Core Values/Behaviors. Other duties as business deems necessary. Qualifications A team player who works well with others - being respectful to our teammates is a Core Value A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture Other Skills We Hope to See: High School diploma and/or GED required Excellent communication skills both verbal and written - proactively communicating to clients is part of our Core Value of earning our customers' trust. Problem Solver to identify issues of varying complexity and work to find effective solutions to satisfy our customers' needs. High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts. Ability to work autonomously as well as within a team environment Ability to calculate freight rates and amounts such percentages, area, circumference, and volume Proficient in Microsoft Office Products. What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here. AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at .