Customer Service Assistant

1 month ago


Atlanta, United States Net Commesh Full time
Job Title: Customer Service Assistant

Location: Atlanta, GA

Job Type: Full-Time

Reports To: Customer Service Manager
Job Summary:

As a Customer Service Assistant, you will play a key role in providing excellent support to our customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. You will interact with customers across various channels (phone, email, chat) and act as a bridge between customers and other departments to address concerns and questions efficiently and professionally.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely, friendly, and professional manner.
  • Maintain up-to-date knowledge of company products, services, and policies to accurately assist customers.
  • Escalate complex issues to the appropriate department or team member when necessary.
  • Record customer interactions, feedback, and resolutions in the CRM system.
  • Identify and report trends in customer issues to help improve processes and products.
  • Assist with administrative tasks, including data entry and file management, as required.
  • Collaborate with team members to meet service-level targets and improve the customer experience.
Qualifications:
  • High school diploma or equivalent (additional education or certifications in customer service is a plus).
  • Strong communication skills, both written and verbal.
  • Proficiency in basic computer applications, including CRM software and Microsoft Office.
  • Ability to work in a fast-paced environment, multitask, and prioritize workload.
  • A positive attitude and a genuine passion for helping others.


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