Customer Service Assistant
1 month ago
Location: Atlanta, GA
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary:
As a Customer Service Assistant, you will play a key role in providing excellent support to our customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. You will interact with customers across various channels (phone, email, chat) and act as a bridge between customers and other departments to address concerns and questions efficiently and professionally.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, friendly, and professional manner.
- Maintain up-to-date knowledge of company products, services, and policies to accurately assist customers.
- Escalate complex issues to the appropriate department or team member when necessary.
- Record customer interactions, feedback, and resolutions in the CRM system.
- Identify and report trends in customer issues to help improve processes and products.
- Assist with administrative tasks, including data entry and file management, as required.
- Collaborate with team members to meet service-level targets and improve the customer experience.
- High school diploma or equivalent (additional education or certifications in customer service is a plus).
- Strong communication skills, both written and verbal.
- Proficiency in basic computer applications, including CRM software and Microsoft Office.
- Ability to work in a fast-paced environment, multitask, and prioritize workload.
- A positive attitude and a genuine passion for helping others.
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Customer Service Assistant
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