Call Center Customer Service Assistant

1 month ago


Atlanta, United States Angela Scribe Full time
Job Title: Call Center Customer Service Assistant
Location: Atlanta, GA
Company: Angela Scribe
Job Type: Full-Time

Job Summary:
We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our team. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to handle a high volume of calls efficiently. This role involves providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our company.

Key Responsibilities:
  • Respond to incoming calls from customers and provide assistance with their inquiries.
  • Address and resolve customer complaints or issues promptly and professionally.
  • Provide product information and guide customers through processes or procedures.
  • Assist with order processing, tracking, and any related inquiries.
  • Collaborate with team members and management to improve customer service processes.
  • Follow company policies and procedures to ensure compliance and satisfaction.
  • Participate in training sessions to stay updated on product knowledge and customer service techniques.
Qualifications:
  • High school diploma or equivalent; additional education in business or related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficient in using computers and customer service software.


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