Customer Service Representative

1 month ago


Atlanta, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a dedicated Customer Service Representative to join our team in the Real Estate & Property industry. Situated in Sandy Spring, Georgia, the role involves providing exceptional customer service, handling inbound calls, and meticulous data entry. This role provides a long-term contract employment opportunity.

Responsibilities:

• Handle inbound calls promptly and professionally
• Provide top-notch customer service to clients, resolving any inquiries they may have
• Accurately enter data and maintain customer records
• Schedule appointments efficiently as per customer requirements
• Maintain a high level of knowledge about our real estate and property services
• Assist with order entry and ensure accuracy in all transactions
• Use Microsoft Excel and Word to manage and organize data
• Balance inbound and outbound calls to maximize efficiency
• Maintain a professional demeanor during all customer interactions
• Assist in email correspondence ensuring prompt and accurate responses.• Possess strong skills in handling and directing inbound and outbound calls.
• Proven experience in a call center or customer service environment.
• Excellent customer service skills, with the ability to handle complaints and queries professionally.
• Strong data entry skills, with a keen eye for detail and accuracy.
• Ability to effectively manage email correspondence, responding to inquiries in a timely and professional manner.
• Proficiency in Microsoft Excel and Microsoft Word, including the ability to use these tools for data analysis and report creation.
• Experience in order entry, with the ability to accurately process customer orders.
• Ability to schedule appointments efficiently, ensuring optimal use of resources.
• Strong communication and interpersonal skills, with the ability to interact with a diverse range of individuals.
• Proven ability to work in a fast-paced environment, managing multiple tasks simultaneously.

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