Business Service Representative

The Business Service Representative develops and implements agreed upon business outreach plan which will meet business goals of expanding customer base.

RESPONSIBILITY LEVEL:

Develops and implements agreed upon business outreach plan which will meet business goals of expanding customer base. Identify and communicate employment opportunities suitable for youth being served, share job fair event and information hosted by partners or the Chicago Cook Workforce Partnership partners to Career Coaches, and attend local job fairs and community events as a representative of Goodwill. Report and record required information into the appropriate platform. Schedule onsite employer recruitment events at Goodwill workforce connection centers. Partner with internal Goodwill clients including but not limited to Goodwill Retail and TalentBridge to identify employment opportunities in line with long term employer goal and Mission vision and values. Individual accountabilities and work volume will be established through the development of annual goals and growth plans. Implements strategies to achieve the goals for the organization and Mission Services. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Analyze business climate of industry sectors and utilize current business data to conduct research, make cold calls and business outreach calls. Recognize and understand current employment trends and adapt to changing markets. Develop a strong understanding of customer and community needs and provides effective solutions.

2. Demonstrate a consultative sales-related approach utilizing strong communication skills to procure/maintain new employer relationships. Visit area businesses and schedule presentations to inform them of Goodwill's Workforce Development and Workforce Connection Centers services and how they can benefit from these services. Conduct daily outbound calls to schedule and run presentations promoting WCC services. Provide personal attention and maintains existing customer accounts in order to cultivate long-lasting relationships.

3. Conduct studies and surveys on needs or problems to obtain data required for solution.

4. Develop a focused business outreach plan that details activities to follow during a set time frame by working closely with the program/project manager.

5. Understand and effectively communicate program's vision, models, and long-term strategies.

6. Participate in job and/or information fairs and events, seminars and attend meetings to refer participants to Workforce Development Centers and WCCs for placement services.

7. Prepare tracking reports and submit documentation for monthly reports. Maintain accurate records of all prospecting/follow-up activities including cold calls, face to face meetings/presentations, referrals/networking, and follow-up activities. Update and maintain employer client files and database as required by program contracts. Organize, maintain, and update client files and database content as needed.

8. Meet minimum targeted metrics as defined by program goals and/or contractual guidelines.

9. Proactively address problems and ensures timely resolution of customer concerns.

10. React positively to change.

11. Adheres to all company policies, procedures, and business ethics codes. Work as part of the Workforce Connection Center / Workforce Development teams.

12. Performs other job-related duties as assigned.

REQUIREMENTS:

1. Associate degree preferred and a minimum of three years relevant experience generating new accounts and maintaining accounts in both private and public sectors. Will also accept high school graduate / GED Equivalent with 5 years of relevant experience generating and maintaining accounts in both private and public sectors.

2. Experience in Workforce Development or career counseling or transferable skills required in addition to at least one year of experience in outbound sales of creating business contacts and promoting of services through presentations and a proven successful track record of relationship building and leveraging new/existing business relationships to procure additional opportunities. .

3. Excellent written and verbal communication skills including strong presentation skills and the ability to speak persuasively. Public speaking and giving presentations are required. Telephone and internet sales experience, including cold-calling, cold-emailing, and online networking. Demonstrate pleasant voice and tone with prospective clients and customers. Strong public relation mindset when performing duties and presenting services.

4. Be able to multi-task and perform a wide range of service, sales, and managerial tasks. Ability to succeed in a fast-paced and changing environment. Must be highly organized, detail orientated and work within time restraints and deadlines.

5. Able to work flexible hours and have reliable transportation to travel to multiple work locations as needed.

6. Must be able to pass the state background check.

7. Required computer skills include proficiency in Microsoft Office 365, internet search engines, and Outlook. Experience using Career Connect highly desired.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. The worker is subject to weather conditions (hot, humid, dry, cold, etc.). Repetitive use of hands and feet as needed for job employment support activities. Remain stationary or must stand for extended periods of time. Vision Required while using computer keyboard and working with written and electronic information, travel required.

(SEW)(JOW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

---