Customer Service Representative

3 weeks ago


Central Falls, United States Complete Staffing Solutions Full time

Customer Service Representative Location: Lincoln, RI Opportunity to work with a great company Actively Interviewing Hours: Full time hours Monday Friday 8:30am - 5:00pm Job Requirements: Manage large amounts of incoming facility maintenance service requests Generate work orders to resolve facility maintenance service requests Schedule on-demand and preventative maintenance service requests Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team facility maintenance targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM and CMMS systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Pay Rate: $20-23/ hour



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