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Customer Success Manager

3 months ago


Chicago, United States Eltropy Full time

Customer Success Manager (Mid Market/Central Time Zone) Key Qualifications Strong teamwork and collaboration skills Empathy and ability to understand and address client needs Technical curiosity and willingness to learn about Eltropy Quality mindset and attention to detail Excellent communication and interpersonal skills Responsibilities Assist Community Financial Institutions in enhancing their customer experience using Eltropy Help clients optimize their investment in Eltropy and achieve a high return on investment Collaborate with cross-functional teams to ensure successful implementation and adoption of Eltropy Provide technical support to clients and address any issues or concerns Conduct regular check-ins and provide ongoing customer support and guidance Benefits Competitive pay, bonus, and job benefits Opportunities for career advancement within the company Chance to work with Community Financial Institutions and make a positive impact Opportunity to develop technical knowledge and skills Industry: Financial Technology Solution Provider Company information: Eltropy is the leading digital conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with their consumers anytime, anywhere via Text, Video, Secure Chat, Co-browsing, screen sharing, and chatbot technology — all integrated into a single platform. #J-18808-Ljbffr