Customer Service Representative

3 weeks ago


Mankato, United States NIdec Motor Full time

Essential Duties/Responsibilities: Proactively manage the order process for key accounts from order entry to shipment of units Enter new orders into ERP system from customer purchase orders or portals Communicate lead times, delivery dates, and demand for units at EPG-A manufacturing facilities. Communicate directly with external customers to provide delivery dates, order acknowledgements, updates, and shipping information. Serve as the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.) Participate in key customer meetings to provide updates Maintain and organize customer order files (including export control documentation) per company requirements. (ARAS/MkDenial/Exports) Communicate on a regular basis status, updates, changes, issues or delays to the key account managers Review forecast of future demand from key customer files. Serve as the point of contact between the account managers, sales engineers and customers. Directing information and updates to the appropriate individuals within the organization. Answer customer inquiries and provide regular updates on status of orders – provided from various individuals internally. Experience/Skills: Customer support experience or experience as a client service representative. Customer based orientation and ability to adapt/respond to different types of characters Excellent communication skills (Active listening, phone skills) Ability to prioritize, attention to detail, and manage time effectively Ability to proactively solve problems that arise through the sales order process Ability to analyze order information and relay to individuals at different levels within the organization Proficient Microsoft Office skills (PowerPoint, Excel, etc) Education: Associate or bachelor’s degree; or equivalent combination of education and experience #J-18808-Ljbffr



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