Account Manager

4 weeks ago

Fort Myers, United States Heritage Carpet and Tile Full time

Job Type Full-timeDescriptionJOB SUMMARY As an Account Manager, you will play a pivotal role in creating relationships with new production homebuilders along with nurturing relationships with existing homebuilder accounts through regular communication and personalized service. You will serve as a liaison between clients and internal departments, ensuring efficient resolution of issues and proactive identification of opportunities for growth and improvement.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Manage and oversee multiple builder accounts, addressing day-to-day issues and challenges spanning from bidding to accounting and customer service.Develop and maintain relationships with new and existing builder accounts. Conduct regular check-ins via phone, email, or in-person visits to ensure client satisfaction and address any concerns. Provide personalized service by understanding each builder's specific needs, preferences, and purchasing history. Cultivate and maintain relationships with vendors reps.Act as a liaison between builders and internal departments to ensure seamless communication and resolution of any issues. Coordinate with internal teams such as estimating, project coordination, and customer service to provide comprehensive support to builder accounts.Collaborate with the sales team to develop strategies for retaining and expanding builder accounts.Handle tasks such as order & delivery of samples, setting up & breaking down displays, etc.Maintain professional displays in the marketplace, contributing to our brand's strong presence.Provide support in design centers and on-site color rooms, managing sample inventory efficiently.Address customer inquiries and concerns promptly with strategic resolution strategies.Complete ad hoc projects and assignments to ensure overall customer satisfaction.Regular and reliable attendance SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. None RequirementsEDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED required; Batchelor's Degree preferred.Minimum of 2 years of proven experience in account management or sales, preferably within the construction or building materials industry.Familiarity with industry concepts, practices, and procedures.Ability to work within established guidelines and rely on instructions effectively.Demonstrate flexibility, attention to detail, strong organizational skills, ability to multitask and a track record of effectively servicing multiple accounts. Preferred experience with operations databases.Continuous follow-through and a keen ability to research and learn new concepts.Proficiency in business-related software, including Microsoft Office, Word, and Excel.Self-motivated individual with a strong work ethic and dedication to excellence.Ability to work independently and collaboratively in a fast-paced environment.Customer service-focused professional with exceptional written and verbal communication skills with the ability to build rapport and trust with customers.Flexible hours along with the flexibly to travel as needed to meet with builders and attend industry events.This position is not remote and requires you to be in the office when not attending meetings with builders and industry events.Must be able to work in a team environment.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit at computer monitor for long periods throughout the day. Ability be able to travel/driving for short and long periods of time.Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General working conditionsOffice environmentMay have to meet tight deadlinesOUR BENEFITSHealth Insurance (Medical, Prescription, Dental, and Vision)Life InsuranceDisability InsurancePaid Holidays and Time Off401(k) Plan with company matching Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances. We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Accommodations@adgus.com. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

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