Resident Services Manager

4 weeks ago

California, United States UDR Full time

Job Category:

Property Management Requisition Number:

RESID004455 Locations

Showing 1 location UDR, Inc. and its affiliated companies are seeking a

Resident Services Manager

to lead our team at 13th & Market, our exclusive apartment community (264 homes) located in DT San Diego, CA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a 'Care Hero' and it's your job to save the customer's day? As a

Resident Services Manager , every single day is an opportunity for you to build a sense of community and rally your team to achieve the community’s resident retention and customer service goals. Essential Functions: Administrative Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. Plan and manage all community events. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc. Maintain acceptable NPS scores and facilitate Reputation Management Process. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. Smart Rent Management and Package and Parcel Management. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the 'Key Policy'. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests. Develop and maintain emergency action procedures for the properties. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. Comply with all Company policies and procedures related to employment. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. Perform other duties as assigned or needed. Asset Quality Ensure community is ready for business and meets established physical standards daily as listed below: Walk community daily; open and close all 'showing' units. Monitor property including office space, restrooms, amenity areas, parking lot and 'showing' units to ensure they meet UDR’s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks. Refresh community’s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image. Customer Service Provide the best standard of quality and service through resident relations: Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve the quality of customer service. ...

Education and Experience: Bachelor’s degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in property management or related business operations. Property management experience in on-site office operations, leasing, administration, and customer service. Experience in a supervisory/managerial role, such as Assistant Property Manager and/or Property Manager. Experience coaching, mentoring and developing teams. Career Development and Advancement: We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset. Exceptional Benefits: We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence. Benefits Offered: Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life Insurance Voluntary Cancer Insurance Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company match Salary Range: $65,000/yr. – $70,000/yr., depends on experience Bonus Potential: 10% annual bonus potential, paid out quarterly (2.5%/quarter) About UDR, Inc. UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation www.udr.com UDR Inc. is an Equal Employment Opportunity Employer. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

#J-18808-Ljbffr

  • Resident Manager

    2 weeks ago

    California, United States Chiphousing Full time

    Get to Know this Role We have an opening for a Resident Manager in Live Oak, California. You’ll manage the property's day-to-day operations. You'll be responsible for ensuring the fiscal and physical integrity of the property and creating a safe and healthy community for tenants. We want Maple Park Apartments to be a great place to live, and we'll count on...

  • Temporary Resident Service Coordinator

    3 weeks ago

    California, United States UDR Full time

    Temporary Resident Service Coordinator - Multi-Family Property Management Job Category : Property Ops Requisition Number : TEMPO004453 Apply now Full-Time On-site Locations Showing 1 location Newport Beach, CA 92663, USA Description UDR, Inc. and its affiliated companies are seeking a Temporary Resident Service Coordinator to join our team at Eight 80, our...

  • Activity Director

    4 weeks ago

    California, United States Atria Senior Living Full time

    Responsibilities: The Resident Engagement Director leads the Resident Engagement team in building meaningful, quality experiences for Coterie residents. This person promotes healthy living by managing the day-to-day operations of the engagement calendar, overseeing fitness floor operations, and creating programming that reflects the resident’s interests...

  • Services Coordinator II

    3 weeks ago

    California, United States MidPen Housing Full time

    At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity,...

  • Director of Health Services

    2 weeks ago

    California, United States LAJHealth Full time

    Our hearts and prayers are with Israel upon the unprovoked surprise attacks by the terrorist organization Hamas. We stand with Israel as she confronts this most devastating war and pray for the families of the victims and for all of Israel with hope that peace comes swiftly. We value our employees! We offer long term employment opportunities with job...

  • Regional Service Manager

    2 weeks ago

    Southern California, United States EAM-Mosca Corporation Full time

    Job DescriptionJob DescriptionThe Regional Service Manager (West Region)Direct reports: Dispatcher, Service TechniciansReports to Director of Field Service OperationsCustomers: Internal and ExternalEAM-Mosca Corp, a dynamic market leader in end-of-line packaging automation systems, is seeking to hire an experienced Regional Service Manager (West...

  • Regional Service Manager

    4 weeks ago

    Southern California, United States EAM-Mosca Corporation Full time

    Job DescriptionJob DescriptionThe Regional Service Manager (West Region)Direct reports: Dispatcher, Service TechniciansReports to Director of Field Service OperationsCustomers: Internal and ExternalEAM-Mosca Corp, a dynamic market leader in end-of-line packaging automation systems, is seeking to hire an experienced Regional Service Manager (West...

  • Manager, Tax Preparation Services

    3 weeks ago

    California, United States Raymond James Financial Services Full time

    Chez Raymond James, nous perfectionnons, nous collaborons, nous prenons des décisions, nous obtenons des résultats et nous nous améliorons ensemble . Courtier en valeurs mobilières indépendant le plus important du Canada, Raymond James Ltée offre des produits et services de placement de grande qualité aux Canadiens et aux Canadiennes à la recherche...

  • Service Manager

    3 weeks ago

    California, United States Century West BMW Full time

    Job Summary: As the Service Manager at Chrysler, Jeep, Dodge and Ram (CDJR) you will be responsible for leading our service team and ensuring the highest level of customer satisfaction. This is a full-time individual contributor role in the auto industry, with a competitive base salary and commission structure. You will play a critical role in driving...

  • Service Manager

    3 weeks ago

    California, United States Hunter Recruitment Advisors Full time

    We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time! You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it...

  • Service Manager

    3 weeks ago

    California, United States Thompsonfamilyplumbing Full time

    Are you a top performer in plumbing repair and maintenance? Thompson Family Plumbing is seeking a dedicated Service Manager to elevate our team. If you have excellent customer service skills and a knack for leadership, we want you! Overview : We are looking for an experienced Service Manager with a strong background in plumbing repair and maintenance. The...

  • Director of Property Management

    2 weeks ago

    California, United States Cabrillo Economic Development Full time

    Cabrillo Economic Development Corporation (CEDC) develops and manages service enriched, inclusive residential communities, ensuring access to affordable, secure, quality housing that creates the foundation for our residents to grow and thrive. THE POSITION CEDC is looking for a seasoned Director of Property Management (DPM) to oversee the day-to-day...

  • San Francisco Resident Manager

    3 weeks ago

    San Francisco, California, United States Kasa Living Full time

    Resident Manager  Location: San Francisco, CA  Time Commitment: Full-time (35-40 hours/week)  Additional Role Requirements: On-Site (must live on the property)    The Resident Manager is responsible for overseeing and facilitating the daily operations for two hotel-style properties in our San Francisco market, with the added requirement of living on the...

  • Technical Services Manager

    2 months ago

    California, United States TCL Electronics Products Full time

    We are currently looking for a Technical Services Manager to join our Customer Advocacy team located in Irvine, CA. The Technical Service Manager will lead and manage all aspects of TCL’s service and repair operations, ensuring that the utmost care is given to our customers. Working with both internal and external partners, this position will lead TCL’s...

  • Aviation Insurance Sales

    1 week ago

    California, United States SkyWatch Insurance Services, Inc. Full time

    SkyWatch is a growing InsurTech startup, we leverage the power of machine learning to assess and mitigate risks and provide flexible insurance for thousands of drone and aviation pilots. SkyWatch is a part of VOOM , that provides Usage Based Insurance for Specialty mobility products including Motorcycles, ATVs, UTVs, Drones, Light Aircraft, the gig-economy...

  • Food Service Director

    2 months ago

    California, United States Pacsky Full time

    Summer Camp Food Service Management Position Available Acquire institutional food service management experience while spending your summer in the High Sierra! Spend your summer working on the shores of beautiful Huntington Lake. Camp Oljato offers week-long resident summer camp programs at 7,000 feet right off Highway 168, east of Fresno, CA. THE CAMP: Camp...

  • Business Line Director

    2 months ago

    California, United States DT Professional Services Full time

    Job Summary: DT Professional Services seeks a full-time,Business Line Director - Technology Services in a hybrid capacity in Ventura, CA.The ideal candidate will be responsible for developing and executing the strategic to tactical execution of assigned business objectives. Working with C Level and Focus Area Leads, providing insight and oversight to current...

  • Business Office Manager

    3 weeks ago

    California, United States Liveciela Full time

    About Ciela Senior Living: Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals. Accounting Clerk |Business...

  • Client Service Manager

    3 weeks ago

    California, United States Livingston International Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and...

  • Facilities Management Coordinator

    3 weeks ago

    California, United States LAJHealth Full time

    The Facilities Management Coordinator’s responsibilities are but not limited to: Directs and supervises maintenance contractor and LAJH staff. Supervises periodic maintenance, servicing and inspection of equipment including central air conditioning, centrifugal and chillers, heating and ventilation systems, plumbing fixture, sewage systems, electrical...