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Call Center Rep

2 months ago

Salt Lake City, United States TEKsystems Full time

*One of the top Healthcare Insurance Companies based out of Utah is interested in adding Premium Billing Specialist to their team in Murray, UT. The team is interested in talent with previous Financial and Healthcare customer service experience*
*Description:*
* Responsible for providing superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving.
* Has a general understanding of billing processes and procedures; responsible for resolving customer phone inquiries.
* Responsible for completing daily outbound calls as assigned.
* Receives inbound calls from SelectHealth customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards.
* Resolves customer issues on the initial call or provides timely follow-up when additional research is required.
* Follow established criteria for response time, call handling time and availability.
* Demonstrate understanding of department policy by passing audits.
* Stays current and fully understands billing policies and procedures to provide accurate and appropriate information.
*Skills & Qualifications:*
* High School Diploma or GED
* Good phone voice and strong communication skills.
* One year of customer service experience - healthcare experience not required.
* Intermediate computer skills in spreadsheets and word processing software
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical,dental & vision
* CriticalIllness, Accident, and Hospital
* 401(k)Retirement Plan - Pre-tax and Roth post-tax contributions available
* LifeInsurance (Voluntary Life & AD&D for the employee and dependents)
* Shortand long-term disability
* HealthSpending Account (HSA)
* Transportationbenefits
* EmployeeAssistance Program
* TimeOff/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.