Customer Service Rep

1 month ago

Lake Geneva, United States Master Services, Inc. - Plumbing, Heating, & Cooling Full time

Join Master Services Plumbing, Heating, Cooling, and Drain Cleaning in Lake Geneva, WI and help us redefine excellent customer service We're passionate about forming relationships and serving clients, and we're looking for a full-time Customer Service Rep who feels the same. If you enjoy helping others and are eager to gain valuable call center experience, this entry-level position could be right for you

You earn $17.50/hour, depending on performance reviews, and enjoy dental, a 401(k), and these wonderful benefits:

  • Union rate-based pay
  • 100% paid health insurance
  • 100% paid life insurance (with family)
  • 100% paid short- and long-term disability
  • SIMPLE IRA with a 3% match
  • 7 paid holidays
  • Paid time off (PTO)
  • Paid training
  • Monthly $50 gym stipend
  • Annual bonuses and spiffs
  • Company truck for techs
  • Gas card for techs (gas card has $8 - $10k year value)
  • Job security (no layoffs since 2008)
  • Fun workplace and company culture
CUSTOMER SERVICE REP RESPONSIBILITIES

In this entry-level call center position, you're not just answering phone calls - you're contributing to an efficient office environment and fostering relationships with clients. Armed with our call scripts and your positive spirit, you speak with customers over the phone, answer their questions, and resolve any concerns. You document complaints and do what you can to make things right with the client.

You're also a proactive member of our outreach efforts, making outbound phone calls to follow up on referrals and keep our schedule full. You participate in meetings, collaborate with our service team, meet performance targets, and take on other duties as needed to ensure a successful day at our office

SCHEDULE

This call center position works from Monday - Friday, 8:00 am - 4:30 pm, with some flexibility depending on office needs. You have an on-call schedule and attend company meetings on Thursdays at 7:00 am.

CUSTOMER SERVICE REP REQUIREMENTS
  • Excellent communication skills and phone etiquette
  • Strong customer service and problem-solving skills
  • Ability to multitask, manage a calendar, and maintain files
  • Team spirit with a positive attitude and ability to motivate others
  • Attention to detail and organizational skills
  • Ability to participate in sales meetings and take on other job duties as needed


OUR MISSION

From plumbing solutions and HVAC expertise to duct and drain cleaning, we're dedicated to ensuring our clients' homes are comfortable and safe. What sets us apart is our culture of camaraderie and teamwork. Our employees thrive in a supportive environment where everyone is valued, respected, and encouraged to grow. From excellent benefits to advancement opportunities, we ensure our team is taken care of. Join us and become part of a company where your skills are celebrated and your contributions make a real difference

READY TO APPLY?

Do you think you can excel in our call center? If you're ready to grow and learn new things in this entry-level office position, fill out our quick initial application to get started. We're excited to meet our new entry-level Customer Service Rep

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