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Customer Success Analyst, Senior

2 months ago

Topeka, United States Kansas Action for Children Full time

at ENGIE North America Inc in Overland ParkOverland Park, Kansas, United States Job Description

What You Can Expect The Customer Success Analyst, Senior is responsible for creating a relationship with the customer and deliver the customer centric program. You will work in multiple markets; K12, Community Colleges, Universities, Cities, Special Districts, Airports, Waste Water Treatment Facilities and Municipal Facilities, requiring you to stay abreast of trends in the marketplace, continuing education to maintain credibility with the customer base while vetting and building relationships with best in class vendors and programs related to education, community engagement, internships, research and workforce development. You will support the team on grant submissions and awards related to the customer engagement programs while managing the relationship with the customer for the length of the customer engagement program. This customer relationship, post construction, is important for maintaining positive references, continued collaboration and insight to further business opportunities. This position will report to the Director of Customer Engagement. What You'll Bring A Bachelor's Degree in which you have learned skills to be customer centric A minimum of five (5) years work experience in education, environmental, community engagement or workforce development programming Strategic Thinking to develop and deliver complex programs to complex customers in a multitude of markets Emotional Intelligence - part of customer engagement is to determine, through conversations, the pain points that ENGIE can support with the project Self-Awareness - as customer engagement is building customer centric programs that meet the needs of the customer, the employee must remain objective while listening and developing the customer centric program Social Awareness - have a deep understanding of how the organization operates and must build social capital to influence the stakeholders, from obtaining budget and resources to delivering the customer engagement program Self-Management - manage deadlines, budgets, prioritized projects, and resource constraints with minimal daily feedback from your supervisor Must have created lessons and/or led successful community engagement activities; lessons and educational materials must have been tied to standards or relevant key performance indicators using an existing educational model; understanding by design, Stanford design model, 5 E or other relevant educational models Delivery of educational materials and community engagement activities to K12, Community Colleges, Universities, Cities, Special Districts, Airports, Waste Water Treatment Facilities and Municipal Facilities Working knowledge of conservation practices and trending environmental and human behavioral impact calculations Must have experience in existing K12 state standards, Common Core and Next Generation State Standards or have relevant expertise in community engagement programming or have executed workforce development programming Simultaneously track multiple customer engagement customers through deadlines, meetings, training timelines, and other activities Additional Details Must be available to travel domestically up to 50% of the time including some overnight trips Must be willing and able to comply with ENGIE's policy with respect to COVID... For full info follow application link. At ENGIE, our goal is to support, encourage, promote, and thrive on diversity, equity and inclusion, for the benefit of our employees, customers, products and services, and community. So ENGIE is proud to be an equal opportunity workplace, and is also an affirmative action employer. We are firmly committed to creating an inclusive environment for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements and individual qualifications. The Company is committed to providing equal employment opportunity to all employees and applicants regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service and veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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