Senior Legal Office Operations Manager

1 week ago


Washington, United States Williams Lea Full time

Williams Lea is hiring for a Senior Legal Office Operations Manager for a Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm. Pay: $90,000 to $95,000 per year Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leave Short-term & Long-term Disability Healthcare & Dependent Care Flexible Spending Accounts Domestic Partner Coverage Commuter Benefits Legal Assistance Employee Assistance Program (EAP) Additional Employee Perks and Discounts This role will be responsible for executing service delivery at Williams Lea. The Senior Account Manager will communicate a vision for how WL best serves our clients across multiple service offerings and empower and enable their team to bring that vision to life. The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development. Job qualifications A Bachelor’s degree or equivalent experience is required Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations Excellent client service skills with a service-minded approach towards the client Proven experience in the delivery and management of complex multi-service solutions for clients Prior experience balancing multiple clients and priorities a plus Minimum of four years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L Job duties (* denotes an “essential function”) *Establish the quality of service delivery across their portfolio of accounts *Manage a single client account or a portfolio of accounts with a revenue of $1 to $3 million and an EBIT potential of at least $100,000 *Implement standardized processes for all aspects of operations *Track operational controls and ensure management information reporting requirements are fulfilled *Accomplish action items from account plans *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting *Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback *Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services *Manage overall performance metrics of accounts/departments against contract/target metrics *Manage the selection, induction, development, retention, motivation and performance of direct reports *Support new business implementation *Cascading key business and organizational messages down to the associate level, per the appropriate channels *Ensure that operational processes stay within agreed upon budgets and timelines *Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork #J-18808-Ljbffr



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