Customer Service Specialist- Bilingual

7 months ago

San Antonio, United States Frost Bank Full time
Job Description

It's about being real when people need you.

Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be part of making their day better?

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Customer Service Representative, you are our customers' first line of support in addressing their banking needs from one of our 24/7 contact centers. You'll answer inbound and outbound calls, identify the issues, and partner with other lines of business to fulfill each request. Our customer's love talking to real people located here in Texas and you will be a key asset to helping them with the assistance they need.

What you'll do:
  • Once you start, you will complete Frost's Telephone Customer Service (TCS) training program. This is a 4-week, training course (Monday-Friday, 8 a.m.-5 p.m.), followed by a multi-week training and development program
  • Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
  • Partner with business lines to find the best solution for each customer. Often this includes discerning the best solution for the customer and will involve independent judgement finding those solutions
  • Manage competing priorities to ensure you're meeting customer needs accurately and efficiently
What you'll need:
  • Flexible availability, including weekends
  • Proven commitment to continuous improvement and a high attention to detail
  • Excellent written and verbal communication skills
  • 1+ years of experience in customer service, sales, or banking
  • Experience in a customer contact center setting
  • Proficiency in Microsoft computer applications
Additional Preferred Skills:
  • Completion of at least 30 hours of college coursework
  • Bilingual in English and Spanish
Once you start, you will:
  • Participate in a comprehensive training program that provides a baseline of banking knowledge, system overviews, and customer service best-practices
  • Training will take place at our One Frost campus over the course of 8 weeks Monday-Friday during the hours of 8:00am to 5:00pm
  • Frost is excited to offer our customers the ability to connect with a real person 24/7. Therefore, we require that our candidates have flexible availability, including weekends
  • Once training is complete, your permanent work schedule will be as determined with your recruiter during the hire process
Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) matching
  • Generous holiday and paid time off schedule
  • Tuition reimbursement
  • Extensive health and wellness programs, including our Employee Assistance Program
  • Referral bonus program + more


Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.

  • Bilingual Customer Support Specialist

    1 week ago

    San Antonio, Texas, United States Elmer's Home Service Full time

    Work with UsWe are excited to announce an opening for a Bilingual Customer Support Specialist to enhance our customer interactions and maintain exceptional service standards. As part of our dedicated team, you will utilize your bilingual skills and customer service expertise to ensure effective communication and satisfaction among Spanish-speaking clients.

  • Customer Service Specialist

    1 week ago

    San Antonio, Texas, United States Jaime Luna - State Farm Agent Full time

    Customer Service RoleWe are seeking a skilled Customer Service Specialist to join our team at Jaime Luna - State Farm Agent. In this role, you will be responsible for establishing relationships with customers, providing exceptional customer service, and promoting insurance products and services based on customer needs.As a Customer Service Specialist, you...

  • Customer Service Specialist

    1 week ago

    San Antonio, Texas, United States Elmer's Home Service Full time

    About the RoleWe are seeking a highly skilled Bilingual (Spanish) Customer Service Representative to join our team at Elmer's Home Service.The ideal candidate will possess excellent verbal and written communication skills in both English and Spanish, with a proven track record of delivering exceptional customer experiences.This is an on-site, non-remote...

  • Bilingual Collection Specialist

    6 days ago

    San Antonio, Texas, United States Propel Financial Services Full time

    Role SummaryAs a Bilingual Collection Specialist at Propel Financial Services, you will play a critical role in maintaining positive relationships with customers while ensuring timely collections and account resolution. This position requires excellent communication and negotiation skills, as well as experience working with customers in a collections...

  • Customer Service and Insurance Specialist

    2 weeks ago

    San Antonio, Texas, United States Secured Risk Insurance Group, Inc Full time

    Job Title: Customer Service and Insurance SpecialistOverviewWe are a customer-centric insurance provider seeking an experienced customer service representative to join our team at Secured Risk Insurance Group, Inc. This role involves providing exceptional customer service and support to our clients.Salary$35,000 - $55,000 per year, including...

  • CSR (Customer Service Representative) / Customer Care Rep - Bilingual

    6 days ago

    San Antonio, United States Elmer's Home Services Heating & Air Conditioning Full time

    Elmer's Home Services Heating & Air Conditioning of San Antonio, TX is seeking to hire a full-time Bilingual Customer Service Representative (CSR) / Customer Care Rep to join our office team. Our CSRs are crucial to our company as they provide the best in customer care while scheduling services and educating our customers about our benefits. Are you a...

  • Bilingual Customer Service Representative

    2 weeks ago

    San Antonio, United States Tekskills Inc. Full time

    Job Title: Bilingual Customer Service RepresentativeLocation: San Antonio, TX (On-site)Duration: 12+ MonthsResponsibilities – All are only accomplished in SpanishRespond to employee queries - Tier 1 and Tier 2Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)Triage and manage Tier 1 and...

  • Bilingual Customer Service Representative

    2 weeks ago

    San Antonio, United States Tekskills Full time

    Job Title: Bilingual Customer Service Representative Location: San Antonio, TX (On-site) Duration: 12+ Months Responsibilities All are only accomplished in Spanish Respond to employee queries - Tier 1 and Tier 2 Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management) Triage and manage Tier 1...

  • Healthcare Customer Service Specialist

    2 weeks ago

    San Antonio, Texas, United States CentroMed San Antonio Full time

    Job OverviewWe are seeking a highly skilled Healthcare Customer Service Specialist to join our team at CentroMed San Antonio. As a key member of our Call Center Department, you will be responsible for providing exceptional customer service to patients and families, scheduling appointments, and handling general inquiries.Key ResponsibilitiesProvide...

  • Bilingual Customer Service Representative

    4 days ago

    San Antonio, United States eTeam Full time

    Bilingual Customer Support San Antonio, TX. Day 1 onsite Responsibilities - All are only accomplished in SpanishRespond to employee queries - Tier 1 and Tier 2Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)Triage and manage Tier 1 and Tier 2 cases accordinglyManage outbound...

  • Bilingual Customer Service Representative

    2 weeks ago

    San Antonio, United States eTeam Full time

    Bilingual Customer Support San Antonio, TX. Day 1 onsite Responsibilities - All are only accomplished in Spanish Respond to employee queries - Tier 1 and Tier 2 Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management) Triage and manage Tier 1 and Tier 2 cases accordingly Manage outbound...

  • Bilingual Customer Service Representative

    2 weeks ago

    San Antonio, United States eTeam Full time

    Bilingual Customer Support San Antonio, TX. Day 1 onsite Responsibilities - All are only accomplished in SpanishRespond to employee queries - Tier 1 and Tier 2Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)Triage and manage Tier 1 and Tier 2 cases accordinglyManage outbound...

  • Customer Support Specialist

    3 weeks ago

    San Antonio, Texas, United States Vantage Bank Full time

    Vantage Bank is seeking a highly motivated and customer-focused Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.The estimated salary for this position is $40,000 - $60,000 per year, based on the location in San...

  • Customer Service Specialist

    6 days ago

    San Antonio, Texas, United States Optimal Wireless Full time

    Why Join Us? At Optimal Wireless, we value our employees and strive to create a positive and inclusive work environment. As a Sales Representative, you will have the opportunity to work in a fun and dynamic environment, collaborate with a talented team, and develop your skills and knowledge through ongoing training and development opportunities. Job...

  • Bilingual Point of Sale Specialist

    1 week ago

    San Antonio, Texas, United States Global Business Technologies, LLC Full time

    Job DescriptionWe are seeking a seasoned Sales Professional to join our team as a Bilingual Point of Sale Specialist. In this role, you will be responsible for identifying and developing new business opportunities, meeting with clients to discuss their needs, and providing customized solutions to drive revenue growth.You will work closely with our customers...

  • Customer Service Delivery Expert

    1 month ago

    San Antonio, Texas, United States Premier Rental Purchase Full time

    Premier Rental Purchase of San Antonio is committed to providing quality rental options for our customers. As a leading provider in the industry, we are seeking a reliable and customer-focused Delivery Specialist to join our team.About the Role:We are looking for an individual who can ensure our customers receive their rental items in a timely and...

  • Customer Support Operations Specialist

    4 weeks ago

    San Antonio, Texas, United States CDS in Texas Full time

    About the RoleWe are seeking a highly skilled Customer Support Operations Specialist to join our team at CDS in Texas. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has experience in call center operations.As a Customer Support Operations Specialist, you will be responsible for ensuring...

  • Bilingual Customer Support Representative

    1 week ago

    San Antonio, Texas, United States Propel Financial Services Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Support Representative to join our team at Propel Financial Services. This role is responsible for providing exceptional customer service and support to our clients, while also collecting past due amounts owed.The ideal candidate will have 1-2 years of experience in collections, financial...

  • eTeam | Bilingual Customer Service Representative

    3 days ago

    San Antonio, United States eTeam Full time

    Bilingual Customer Support San Antonio, TX. Day 1 onsite Responsibilities - All are only accomplished in Spanish Respond to employee queries - Tier 1 and Tier 2 Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management) Triage and manage Tier 1 and Tier 2 cases accordingly Manage outbound...

  • eTeam | Bilingual Customer Service Representative

    2 weeks ago

    san antonio, United States eTeam Full time

    Bilingual Customer Support San Antonio, TX. Day 1 onsite Responsibilities - All are only accomplished in SpanishRespond to employee queries - Tier 1 and Tier 2Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)Triage and manage Tier 1 and Tier 2 cases accordinglyManage outbound...