Bilingual Collection Specialist

3 weeks ago


San Antonio, Texas, United States Propel Financial Services Full time
Role Summary
As a Bilingual Collection Specialist at Propel Financial Services, you will play a critical role in maintaining positive relationships with customers while ensuring timely collections and account resolution. This position requires excellent communication and negotiation skills, as well as experience working with customers in a collections environment.

Key Responsibilities
This role involves:
  1. Maintaining a professional and empathetic demeanor when interacting with customers
  2. Collecting past due amounts and negotiating payment arrangements
  3. Providing solutions to customers by assessing their ability to pay and offering alternatives
  4. Resolving customer complaints in a fair and timely manner
  5. Communicating with colleagues to ensure seamless service delivery
  6. Utilizing company technology to manage account queues and documentation

Benefits and Compensation
As a valued member of our team, you will receive a competitive starting hourly wage of $17.50, plus opportunities for bonuses and annual raises. You will also be eligible for benefits including health care plans, retirement plan, paid time off, and training and development opportunities.

Requirements
To succeed as a Bilingual Collection Specialist, you will need:
  1. A high school diploma or equivalent
  2. Bilingual proficiency in English and Spanish
  3. 1-2 years of experience in collections, financial services, or call center environment
  4. Preferred experience with dialer systems, CRM software, and Microsoft Office
  5. Excellent communication, time management, and organizational skills


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