Customer Service Specialist
3 days ago
We are seeking a highly skilled Bilingual (Spanish) Customer Service Representative to join our team at Elmer's Home Service.
The ideal candidate will possess excellent verbal and written communication skills in both English and Spanish, with a proven track record of delivering exceptional customer experiences.
This is an on-site, non-remote position that requires flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Duties and Responsibilities- Answer inbound calls and provide accurate information regarding our services and products to customers in both English and Spanish.
- Assist in scheduling appointments and services, ensuring efficient and reliable service delivery.
- Follow up on service queries to guarantee customer satisfaction and service excellence.
- Document all customer interactions in our CRM system for record keeping and future reference.
- Collaborate with other team members to improve customer service processes and enhance overall service efficiency.
- Handle customer complaints and issues with empathy and efficiency, proposing solutions and escalating issues when necessary.
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