IT Collaboration Manager
2 weeks ago
Location: New Orleans, Louisiana, United States Company: Entergy Work Place Flexibility: Hybrid Legal Entity: Entergy Services, Inc.-ESI (OLD) Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. Job Summary/Purpose: The Manager of IT Collaboration, part of the Workplace Services organization, provides leadership and direction for critical collaboration tools and services like Email, Chat, Video Conferencing, and Mobile Device Management. The Manager’s role is to administer these services to ensure users throughout Entergy have the tools necessary to collaborate effectively and seamlessly. The Manager will provide oversight and direction to an internal staff as well as external service providers supporting this technology. These collaboration tools are critical to the employees and contractors who use them throughout the day to work and communicate with each other. This role is critical to maintaining these systems, while also looking to future available technologies to improve employee collaboration and the overall IT experience. Job Duties/Responsibilities: Develop strategic plans and roadmaps for the Collaboration platforms to ensure the teams are prepared to meet the business’s long-term needs. Manage capital and O&M budgets and other support agreements with a focus on cost savings and on-time delivery of outcomes while meeting or exceeding expected levels of support and capabilities. Manage the teams and vendors supporting our critical collaboration platforms including but not limited to Exchange, O365, Microsoft, Cisco, Workspace ONE. Serve as the subject matter expert for our overall collaboration experience and maintain policies and procedures to support the tools. Build strong relationships and coordinate with Business Unit leaders throughout the organization to ensure the teams are delivering high quality collaboration services. Perform other management duties as assigned by the organization to support IT and Entergy. MINIMUM REQUIREMENTS: Minimum education required of the position: Bachelor’s Degree strongly preferred (Computer Science or related field) or equivalent work experience. Minimum experience required of the position: 8+ years of experience managing diverse IT teams, focused on enriching end user collaboration. Minimum knowledge, skills, and abilities required of the position: Strong working knowledge of infrastructure and software development lifecycle and methodologies, demonstrated ability to lead diverse teams, experience in service delivery in highly outsourced environments, and in-depth knowledge of multiple technologies aligned with IT standards. Knowledge of all areas of the end user and collaboration platforms. Knowledge of current IT Workplace computing and collaboration trends. Ability to quickly adapt to changing events and priorities and realign resources as needed. Ability to translate complex technical information into terms and products useful to executive management/C-suite. Excellent social, verbal, and written communication skills, with demonstrated ability to effectively present analytical data to a variety of technical and non-technical audiences. Available to travel. Comfortable working in high stress and ambiguous environments. Capable of meeting deadlines and budgets. Certifications/Licenses required for this position: None Primary Location: Louisiana-New Orleans Job Function: Information Technology FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 115391 Travel Percentage: Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. #J-18808-Ljbffr
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