Customer Care Representative

3 months ago

Houston, United States Star Furniture Full time

** Customer Care Representative**

Customer Care Houston, Texas

**Description**

**CUSTOMER CARE REPRESENTATIVE**

Service the customers in a cheerful manner on the phone, or in person, and determine a resolution for their problem while offering a world class service experience.

**Reports To:** Customer Care Supervisor

**Essential Functions:**

* To be the main contact for the customer in handling a question or problem, and to keep the customer updated with timely and frequent information about progress towards resolving the issue.

* To facilitate a resolution by involving the appropriate people/departments.

* To follow the appropriate procedure that ensures the resolution.

**Requirements:**

* Must be able to communicate and work well with others in a team environment

* Reading, writing and communication skills in English (and Spanish, if bilingual)

* Ability to deal with customers in a calm, patient and polite manner

* Equipment: Computer, telephone, fax, copier, scanner and pen

* Ability to type a minimum of 30 words per minute

* Microsoft office

**Education & Qualifications:**

* Excellent customer service skills (including opening the call, questioning, probing, listening, establishing rapport, closing the call)

* To ensure customers queries are answered with the aim of a first-time resolution and within timely manner

* To ensure the best Customer Care experience is given to all customers

* To achieve KPIs whilst maintaining excellent quality

* Strong team working ability

* Flexibility and able to adapt quickly to changing priorities, technology and processes.

* Available to work overtime as the business needs required.

* Willing to accept new challenges and responsibilities based on the business needs.

* Good proficiency and navigation skills around a PC

* Excellent keyboard/ typing skills

* Good telephone manner with a clear speaking voice the ability to sell the product or service to the customer and the confidence to do so.

**Competencies:**

* Communication

* Teamwork

* Problem Solver

**Work Environment:**

The Customer Service Representatives offices in a traditional Call Center. Candidates should be capable working with heavy background noise. Florescent lighting for 8 hours.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.

**Position Type / Expected Hours of Work:**

This is position and hours of work would routinely be 40+ hours per week including Saturdays and some Holidays.

**What Star Offers**:

* A Friendly, Professional Work Environment

* Competitive compensation

* Comprehensive benefits program, including health care options (medical, telemedicine, dental and vision)

* 401(k)

* Generous Employee Discount

* Paid Time Off

* Long-Term Disability Options

* Life Insurance Options

(waiting periods may apply to some of the above)

**Job Location: 16666 Barker Springs Road, Houston, TX 77084**

**Equal Opportunity Employer**

**Share**

*Email*

  • Customer Care Representative

    2 months ago

    Houston, United States haatx.com Full time

    **Customer Care Representative** Title Customer Care Representative Organization Houston Grand Opera Closing Date Location Houston, TX Information Job Title: Customer Care Representative Department: Marketing-Customer Care Center Reports To: Customer Care Team Leads/Customer Care Manager Classification: Part-time, Non-exempt Prepared Date: August 2021...

  • Customer Care Representative

    3 months ago

    Houston, United States OPERA America Full time

    **Customer Care Representative** Company: **Job Title:** Customer Care Representative **Department:** Marketing-Customer Care Center **Reports To:** Customer Care Team Leads/Customer Care Manager **Classification:** Part-time, Non-exempt **Prepared Date:** February 2022 **SUMMARY** Represent HGO for customers in the Customer Care Centre, in Box Office,...

  • Construction Customer Care Representative

    4 weeks ago

    Houston, United States Toll Brothers Inc Full time

    Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas. What is the opportunity? The Customer Care Representative works closely with homeowne Customer Care, Representative, Construction, Customer Service, Retail

  • Customer Care Representative

    3 weeks ago

    Houston, United States Lennar Full time

    On the Team Schedule and oversee repairs, ensuring completion within specified timeframes. Maintain service request logs and documentation of all work performed. Evaluate performance of trade partners and materials, reporting back to management. Part Customer Care, Representative, Associate, Retail, Construction

  • Customer Care Representative

    2 months ago

    Houston, United States Numotion Full time

    Customer Care Representative Tracking Code 7848-128 Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical...

  • Customer Care Representative II

    3 weeks ago

    Houston, United States Elevance Health, Inc. Full time

    Customer Care Representative II - Location: This position will be remote with onsite training. The idea candidate will live within 50 miles of Elevance Health Pulse. Point 5959 Corporate DR Houston, TX - This position will have on-site training and y Customer Care, Representative, Customer Service, Healthcare, Retail

  • Customer Care Representative

    1 week ago

    Houston, Texas, United States Qonten Full time

    Customer Care Representative - NO WEEKENDSAs a vital member of our customer support team, you will be equipped to assist our clients with their inquiries. The information and services provided by this team are crucial and time-sensitive, focusing on knowledge, understanding, and behaviors that cater to the needs of our clients.Key Responsibilities:Conduct...

  • Customer Care Representative

    2 months ago

    Houston, United States TRI Pointe Full time

    ** Customer Care Representative** ? Customer Care Houston, TX ID: 1437-350 Full-Time/Regular **Tri Pointe Homes Houston is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.** **Position Highlights:** To deliver great customer experiences to homeowners, while following company expectations....

  • Customer Care Field Representative

    2 weeks ago

    Houston, United States Camillo Companies Full time

    Company: Legend Homes Submit your CV and any additional required information after you have read this description by clicking on the application button. Job Title: Customer Care Representative Department: Customer Care Reports to: Senior Customer Care Manager Status: Full-Time / Salary / Exempt Job Summary: Legend Homes is actively seeking an experienced...

  • Customer Care Field Representative

    2 weeks ago

    Houston, United States Camillo Companies Full time

    Company: Legend Homes Job Title: Customer Care Representative Department: Customer Care Reports to: Senior Customer Care Manager Status: Full-Time / Salary / Exempt Job Summary: Legend Homes is actively seeking an experienced Customer Care Representative. They must be able to facilitate the completion of all warranty requests while maintaining a high level...

  • Customer Care Representative

    2 months ago

    Houston, United States Lennar Full time

    Location: Location: Customer Care Representative in Houston at Lennar Homes **Location:** **Experience:** 3 years **Job Description** **Overview** **You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB** **Responsibilities** * Conduct homeowner walk-throughs,...

  • Customer Care Representative Onsite

    3 months ago

    Houston, United States SynergenX Full time

    Job DescriptionJob DescriptionAre you passionate about customer care and ready to make a difference in people's lives? Look no further! Our team is seeking dynamic individuals to join us as On-Site Customer Care Representatives. SynergenX is looking for a Full Time Inbound Customer Care Representative with focus on weight loss clinical care to join our...

  • Customer Care Representative

    3 weeks ago

    Houston, United States Lennar Homes Full time

    Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and...

  • Customer Care Representative

    1 month ago

    Houston, United States Lennar Homes Full time

    Customer Care RepresentativeWe are LennarLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...

  • Virtual Customer Care Representative

    1 month ago

    Houston, United States Lennar Full time

    On the Team Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners. Regularly exercise sound judgment and discretion when working with homeowners and trade partners. Manage daily trade partner activiti Customer Care, Representative, Virtual, Business Partner, Trade, Retail, Associate

  • Customer Care Representative Manager

    2 months ago

    Houston, United States Numotion Full time

    Customer Care Representative Manager - Reorder Tracking Code 7825-128 Job Description **SUMMARY OF RESPONSIBILITY:** Customer Care Representative Manager oversees the Customer Care Representative support function at the division level and maintains staff levels to assure that order processing and Account Manager (AM) support needs can be met or exceeded....

  • Customer Care Representative

    3 months ago

    Houston, United States Tri Pointe Homes Holdings, Inc. Full time

    Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes Houston is looking for an experienced, enthusiastic...

  • Lawn Care Customer Service Representative

    3 weeks ago

    Houston, United States Lawn Doctor Full time

    Lawn Doctor of West Houston is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes, sells Lawn Doctor services over the...

  • Customer Care Representative

    1 month ago

    Houston, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Welcome Home! Build your career with Lennar:As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to all...

  • Customer Service Representative

    3 weeks ago

    Houston, United States HOYA Vision Care Full time

    Hoya Lens - DFW Airport, 755 Regent Blvd Suite 100, DFW Airport, Texas, United States of America Req #2209 Friday, August 9, 2024 HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting-edge technology we provide tailored optimized experiences - both for the eye...