Customer Care Representative Onsite
3 months ago
Why Join Us?
Meaningful Work: Make a real difference in people's lives by helping them on their weight loss journey.
Attractive Benefits: Enjoy competitive compensation and comprehensive benefits packages.
Dynamic Environment: Thrive in a fast-paced, high-volume call center environment where every day brings new challenges and opportunities.
Career Growth: We're committed to your professional development and offer opportunities for advancement within the company.
Supportive Team: Join a collaborative and supportive team dedicated to your success.
If you're ready to take the next step in your career and join a dynamic team dedicated to making a difference, we want to hear from you Join us in our mission to provide exceptional customer care and support individuals on their weight loss journey. We look forward to welcoming you to the team
Responsibilities:Respond to incoming calls and messages in a timely manner throughout shift, Follow all communication procedures, policies, and guidelines during every customer interaction, Providing real-time scheduling support by booking patient appointments, Log all inquiries and manage Call Inquiry Log/CRM platform, Handle customer complaints respectfully and professionally; route to appropriate department, Identify customer questions, complaints, concerns, and overall needs, Assist as needed for other assigned administrative duties
Qualifications:
- High School Diploma or GED required.
- At least one year of experience with high volume calls in a call center setting.
- Must be able to pass a routine background check.
- Must have prior CRM or EHR software experience.
- Excellent Customer Service with Great Attitude and professional demeanor.
- Excellent attention to detail, with strong verbal and written communication skills.
- Ability to Multi-task and consistently meet multiple deadlines & Ability to use good judgment and work with minimal supervision.
Location & Hours:Our office is conveniently located in Northwest Houston Monday-Friday 8am to 5pm
Job Posted by ApplicantPro
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