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Customer Care Representative

4 months ago

Houston, United States Lennar Full time

Location:

Location:

Customer Care Representative in Houston at Lennar Homes **Location:**

**Experience:**

3 years **Job Description**

**Overview**

**You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB**

**Responsibilities**

* Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

* Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.

* Schedule and supervise subcontractor repairs in homes after delivery to homeowner.

* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.

* Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

* Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.

* Participate in emergency on call rotation service schedule.

* Keep accurate service request logs and documentation of all work performed.

* Participate and attend department meetings.

#CB

**Qualifications**

* High School Diploma or equivalent required.

* Associates degree or equivalent preferred.

* 3 years residential customer care or construction field

* Valid drivers license and a good driving record

* Working knowledge of new technology such as iPads

* Excellent verbal and written communication skills

**Type**

Regular Full-Time

**Job Requirements**