Customer Care Field Representative
2 weeks ago
Legend Homes is actively seeking an experienced Customer Care Representative. They must be able to facilitate the completion of all warranty requests while maintaining a high level of customer satisfaction. The Customer Care Representative is responsible for resolving customer issues after the closing of the home. This role will report directly to the Customer Care Manager. This role is field based.
Duties/Responsibilities:- Manages completion of quality home repairs within standards set by Company and industry specifications
- Project the image of our company and present and conduct him/herself accordingly at all times while on duty
- Respond to homeowner service calls as assigned by the Customer Relations Coordinator and/or Customer Care Area Manager
- Contact homeowner within 24 hours and inspect calls within 72 hours
- Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
- Monitors business partners work for completion and satisfaction of repairs
- Completes minor home repairs; obtains customer’s approval for completed work
- Perform Demonstrations, Celebrations and 30 day post close homeowner walks
- Expedites emergency repairs
- Assists in maintaining community standards
- Familiar with operating basic computer systems and programs (i.e. Windows, Internet Search Engines, Microsoft Office – Word, Excel, Outlook, etc.)
- Possess efficient verbal and written communication skills
- Well organized and detail oriented
- Ability to represent the company in a positive, professional manner
- Experience in working in the construction industry with knowledge of the home building process
- Able to manage and effectively document all outstanding claims in a timely and organized manner
- High volume of travel across the Dallas-Fort Worth Area can be expected
- Minimum High School or GED required
- Minimum 2 years customer service experience required, preferably with a homebuilder
- Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
- Able to analyze problems, determine solutions, and produce desired outcome
- Intermediate to advanced PC skills (Microsoft Word and Excel)
- Excellent verbal and written communication skills
- Must possess professional attitude to represent company in a positive manner
- Valid Driver’s License and good driving record
- Frequently required to communicate verbally and in writing
- Prolonged periods of sitting at a desk or working on a computer
As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (SimplyHome), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of SimplyHome, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company acquisitions to expand into new markets in and outside of Texas.
Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor.
Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #LegendCareers
PDN-9cdef9d5-d443-4cb3-8837-5a80bde3d1df-
Customer Care Representative
2 months ago
Houston, United States Lennar Full timeLocation: Location: Customer Care Representative in Houston at Lennar Homes **Location:** **Experience:** 3 years **Job Description** **Overview** **You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB** **Responsibilities** * Conduct homeowner walk-throughs,...
-
Customer Care Representative
2 months ago
Houston, United States haatx.com Full time**Customer Care Representative** Title Customer Care Representative Organization Houston Grand Opera Closing Date Location Houston, TX Information Job Title: Customer Care Representative Department: Marketing-Customer Care Center Reports To: Customer Care Team Leads/Customer Care Manager Classification: Part-time, Non-exempt Prepared Date: August 2021...
-
Customer Care Representative
2 months ago
Houston, United States TRI Pointe Full time** Customer Care Representative** ? Customer Care Houston, TX ID: 1437-350 Full-Time/Regular **Tri Pointe Homes Houston is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.** **Position Highlights:** To deliver great customer experiences to homeowners, while following company expectations....
-
Customer Care Representative
3 months ago
Houston, United States OPERA America Full time**Customer Care Representative** Company: **Job Title:** Customer Care Representative **Department:** Marketing-Customer Care Center **Reports To:** Customer Care Team Leads/Customer Care Manager **Classification:** Part-time, Non-exempt **Prepared Date:** February 2022 **SUMMARY** Represent HGO for customers in the Customer Care Centre, in Box Office,...
-
Customer Care Representative
3 months ago
Houston, United States Star Furniture Full time** Customer Care Representative** Customer Care Houston, Texas **Description** **CUSTOMER CARE REPRESENTATIVE** Service the customers in a cheerful manner on the phone, or in person, and determine a resolution for their problem while offering a world class service experience. **Reports To:** Customer Care Supervisor **Essential Functions:** * To be the...
-
Customer Care Representative Manager
2 months ago
Houston, United States Numotion Full timeCustomer Care Representative Manager - Reorder Tracking Code 7825-128 Job Description **SUMMARY OF RESPONSIBILITY:** Customer Care Representative Manager oversees the Customer Care Representative support function at the division level and maintains staff levels to assure that order processing and Account Manager (AM) support needs can be met or exceeded....
-
Customer Care Representative
1 month ago
Houston, United States Lennar Homes Full timeCustomer Care RepresentativeWe are LennarLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a...
-
Customer Care Representative
3 weeks ago
Houston, United States Lennar Homes Full timeCustomer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and...
-
Construction Customer Care Representative
4 weeks ago
Houston, United States Toll Brothers Inc Full timeToll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas. What is the opportunity? The Customer Care Representative works closely with homeowne Customer Care, Representative, Construction, Customer Service, Retail
-
Field Sales Representative
6 days ago
Houston, Texas, United States Excess Telecom Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Field Sales Representative to join our team at Excess Telecom. As a Field Sales Representative, you will play a critical role in helping us expand our services to underserved communities across the country.Key ResponsibilitiesAssist low-income families in applying for the Affordable...
-
Field Sales Representative
1 day ago
Houston, Texas, United States American Telephone and Telegraph Company Full timeJob SummaryWe are seeking a highly motivated and results-driven Field Sales Representative to join our team at American Telephone and Telegraph Company. As a Field Sales Representative, you will be responsible for building and maintaining strong relationships with existing customers, showcasing the best of our products and services, and driving sales...
-
Customer Care Representative
3 weeks ago
Houston, United States Lennar Full timeOn the Team Schedule and oversee repairs, ensuring completion within specified timeframes. Maintain service request logs and documentation of all work performed. Evaluate performance of trade partners and materials, reporting back to management. Part Customer Care, Representative, Associate, Retail, Construction
-
Customer Care Representative
2 months ago
Houston, United States Numotion Full timeCustomer Care Representative Tracking Code 7848-128 Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical...
-
Customer Care Representative II
4 weeks ago
Houston, United States Elevance Health, Inc. Full timeCustomer Care Representative II - Location: This position will be remote with onsite training. The idea candidate will live within 50 miles of Elevance Health Pulse. Point 5959 Corporate DR Houston, TX - This position will have on-site training and y Customer Care, Representative, Customer Service, Healthcare, Retail
-
Customer Care Representative
3 months ago
Houston, United States Tri Pointe Homes Holdings, Inc. Full timeOverview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes Houston is looking for an experienced, enthusiastic...
-
Customer Care Representative
1 month ago
Houston, United States Lennar Homes Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Welcome Home! Build your career with Lennar:As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...
-
Customer Care Representative
3 hours ago
Houston, United States Lennar Homes Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to...
-
QC Field Inspector
1 week ago
Houston, United States Wyatt Field Service Full timeJob DescriptionJob DescriptionPOSITION TITLE: Quality Control Field Inspector (QC Tech or CWI)REPORTS TO: Manager of Quality ControlPOSITION SUMMARY:Knowledge of quality control procedures and code. Ability to learn quickly, read and interpret drawings or P&ID's, complete work with or without guidance. Keep an open line of communication with QC...
-
Customer Care Representative
1 week ago
Houston, Texas, United States Qonten Full timeCustomer Care Representative - NO WEEKENDSAs a vital member of our customer support team, you will be equipped to assist our clients with their inquiries. The information and services provided by this team are crucial and time-sensitive, focusing on knowledge, understanding, and behaviors that cater to the needs of our clients.Key Responsibilities:Conduct...
-
Field Claims Representative
1 week ago
Houston, United States Cincinnati Insurance Company, Inc. Full timeJoin a Leading Insurance Company as a Field Claims Representative The Field Claims department is currently seeking Field Claims Representatives to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements. This role offers the opportunity to build productive relationships, provide superior customer service,...