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Customer Care Representative

4 months ago

Houston, United States Numotion Full time

Customer Care Representative

Tracking Code 7848-128 Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based in open dialogue, active listening and ongoing definitive actions.

You are able to make a difference in the mobility and lives of our customers.

**S****UMMARY:**

Communicate with Patients, Sales Representatives, Referral Sources (Doctors office, Case Managers, Nurses, etc.) with a high level of customer service. Must have strong knowledge of insurance eligibility verification process; know how to calculate deductibles and coinsurance for primary and secondary policies. Strong background possessed in Medicaid, Medicare, and Private Insurance documentation requirements. An in-depth knowledge adapted in regards to compliance standards. Strong multitasking and prioritizing tasks with great organization and detail is required. Collaborate strongly with co-workers in a team setting.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

Contacts customer to introduce themselves and NuMotion Medical Supplies and assures that the customer understands the process involved in processing their initial order for Medical Supplies.

* Advises customer that they are their Customer Care Representative and will be acting on their behalf to assure the smooth processing of their order.

* Facilitates communication between the customer, third party payers, distributors, Doctors, Nurses, Case Managers. Marketing Reps and others as required to meet the customers needs and expectations.

* Assures that customer paperwork is completed and received quickly and orders are processed in a timely manner by communicating regularly with the responsible parties.

* Enters and maintains accurate and up to date information in Brightree.

* Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to expedite delivery whenever possible.

* Explains insurance requirements needed to qualify for specific products.

Required Skills **QUALIFICATIONS:**

* **E****DUCATION/EXPERIENCE -** One year certificate from college or technical school: or three to six months related experience and/or training; or equivalent combination of education and experience.

* **L****A****NGUAGE ABILITY -** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine correspondence. Bilingual English/Spanish is a plus.

* **M****A****TH ABILITY -** Calculate figures and amounts such as discounts, interest and percentages.

* **REASONING ABILITY -** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

* **COMPUTER SKILLS -** To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software and Order processing systems.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long-term disability, a 401K plan and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Location Houston, Texas, United States Position Type Full-Time/Regular ** Apply**

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