Bilingual customer service representative

4 weeks ago

Chandler, United States Randstad Full time

Randstad has an exciting new opportunity with a Fortune 500 bank in Chandler, AZ. This role will last at least a year in duration with a potential to go perm. If you are a person who can speak Spanish and English demonstrate empathy, enjoys assisting people and has excellent communication skills please consider applying for this role Randstad offers weekly pay, direct deposit and benefits.

salary: $20.99 - $21 per hour
shift: First
work hours: 7 AM - 4 PM
education: Bachelors

Responsibilities

  • Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.
  • Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.
  • Exceeds monthly efficiency objectives and maintains high call quality standards.
  • Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.
  • Required to document complete, accurate and specific call details including any client complaints.


Skills Follow-up Active Listening Telephone Etiquette
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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