Customer Service Representative-Temporary/Seasonal

3 weeks ago

Chandler, United States Maricopa County Full time

Posting Date: 04/11/24 Application Deadline: 05/12/24 Pay Range: $17.00/hour This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Please note that this position provides temporary, seasonal support through December 2024. Job Type: Unclassified Department: Call Center About the Position Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider being an Office Assistant/Customer Service Representative for the STAR Contact Center. As a Seasonal Customer Service Representative, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that will guide callers in being the first contact resolution for our offices. You will help assist in answering calls, answering questions, and transferring calls when necessary, some data entry. This is a great entry-level opportunity to learn how Maricopa County works. Unique Values of This Position Set hours of 8:00-5:00 with 1 hour lunches Convenient downtown location accessible by public transportation with many trendy eateries and entertainment venues nearby Potential career growth with full benefits package if the position becomes permanent About Us The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers that call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available. The Assessor’s Office prides itself on providing property assessments that uphold fairness and equity for Maricopa County property owners and residents. They are leading the industry with integrated, state-of-the-art appraisal systems and seeking the best and brightest to join the team Proud to Offer Work with a greater civic duty purpose Opportunities for growth and development within Maricopa County Learn more at Work With Us | Maricopa County, AZ We Require At least six months of experience performing clerical and/or customer service duties High School Diploma or GED Other combinations of education and experience may be considered in substitution for the minimum qualifications We Also Value Bilingual skills (Spanish and English) Job Contributions Receives calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented Acts as a communication facilitator between the public, call center management, and the agencies Communicates and processes information to the Lead or Supervisor when necessary Answers incoming phone calls; may have to take and relay messages Provides factual information to the public, other agencies and/or other County employees Maintains logs and other forms of information data entry Completes and reviews routine forms and memos ensuring accuracy and completeness Working Conditions This position is in an office setting and will require sitting for long periods of time. Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now #J-18808-Ljbffr

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